Group-Level Users

Overview

Users at the Group level have been given access to a group of Accounts, for example all the Accounts in a multi-resident facility, or all the Accounts serviced by a single GrandCare service partner. Users at the Group level will log in, and be taken immediately to the Dashboard screen, which shows a list of all the Accounts in the Group. There are 3 possible user roles at the Group Level: Group Admin, Group Caregiver, or Group Communicator. The content on the screen will vary a little, depending on the user's role, as explained below.

User Levels

Group Admin A Group Admin user will have access to more features than the other two levels. A Group Admin: Has full access to all the Care Menu features for all Residents assigned to the Account Can add and edit Residents and Caregivers on the Account Can add new users for the Account Can receive alerts and notifications. Typically there is one Account Admin for an account, who has the responsibility for setting up new users and caregivers, and determining which users have which roles on the system. The Account Admin is equivalent to the "Primary Como User" in previous GCManage versions. What a Group Admin sees after logging in My Accounts Search Accounts View Accounts Open Care Menu Show Touchscreen Notifications View Alerts View Care Coordination Notes Management Manage My Info Manage Accounts Manage Users

Group Caregiver A Group Caregiver can do everything a Group Admin can do, except for adding new users. A Group Caregiver: Has full access to all the Care Menu features for all Residents assigned to the Account Can add and edit Residents and Caregivers on the Account Can receive alerts and notifications. This is the typical user level used for most of the adult children or home health care professionals. This level user can view motion and door sensors, view health readings and Care Coordination Notes, edit rules, and use all the social features of the system. What a Group Caregiver sees after logging in My Accounts Search Accounts View Accounts Open Care Menu Show Touchscreen Notifications View Alerts View Care Coordination Notes Management Manage My Info

Group Communicator A Group Communicator is the most limited user level. A Group Communicator: Has limited access to Care Menu features for all Residents assigned to the Account Can add messages, pictures, emails, etc. for all the Residents assigned to the Account Can receive alerts and notifications Cannot access any health data, activity data, rules, or Care Coordination Notes Cannot add or edit Residents and Caregivers on the Account. This is the typical level for most grandchildren or acquaintances of the Account Residents. What an Account Communicator sees after logging in My Accounts Search Accounts View Accounts Open Care Menu Show Touchscreen Management Manage My Info