Difference between revisions of "Community Messages"

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==Overview==
==Overview==
[[File:MessageHistoryList.jpg|right|frame|See Message History for an entire Group]]
[[File:CommunityMessages-Caregiver1.jpg|right|frame|Send a Community Message]]
When you're in the Message Center, click on the Message History tab to view a list of every message sent by the group. You can see who sent the message, the subject and body of the message, and the number of accounts it was sent to.
Messages can easily be sent to individual Residents or to an entire [[Communities|Community]], using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. '''Note: You do not access Community Messages from the Communities button. Instead, you must click Message Center on the left-hand navigation menu.'''


==Viewing Details==
==Sending a Community Message==
[[File:MessageDetails1.jpg|left|frame|Message Details]][[File:MessageDetails2.jpg|right|frame|Message Details with Accounts viewer does not have permission to access]]
* Log in to the [[Online Care Portal]]
Click on the accounts link to see a list of accounts that received a message. The viewer will only see the names of accounts for which he or she has access. If there are other accounts that received the message, the viewer will know the number of accounts, but won't see any information about those accounts.
* Select Message Center
* Select the checkbox for individual Residents or the whole Community
* Enter a subject heading for the message, and the body of the message itself
* If you'd like to include an audio tone when the message is delivered, choose one from the list
* Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
* Click the Send button
 
 
==Receiving a Community Message==
[[File:CommunityMessages-Resident.jpg|right|frame|Receive a Community Message]]
The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.

Latest revision as of 16:37, 20 December 2017

Overview

Send a Community Message

Messages can easily be sent to individual Residents or to an entire Community, using the Community Messages feature. It's like sending a text message from the community to the system screens of Residents within the Community. The message appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. Note: You do not access Community Messages from the Communities button. Instead, you must click Message Center on the left-hand navigation menu.

Sending a Community Message

  • Log in to the Online Care Portal
  • Select Message Center
  • Select the checkbox for individual Residents or the whole Community
  • Enter a subject heading for the message, and the body of the message itself
  • If you'd like to include an audio tone when the message is delivered, choose one from the list
  • Select the Emergency Message setting, if applicable - an alarm tone will sound when the message is delivered, and a red "Emergency Message" title will appear on the message.
  • Click the Send button


Receiving a Community Message

Receive a Community Message

The message pops up on the designated Residents' screens, and remains there until it is acknowledged, by pressing the Acknowledge button. Or press Remind Me Later to temporarily remove the message and have it pop up again a short time later.