Obsolete Users - Old

Overview

Before people can start to use your loved one’s GrandCare system, to add photos or messages, to have video chats, or to see activity and receive alerts, they need to be set up. There are a few steps to the setup.

• People need to be set up as users on GCManage, so that they can login.
• They need to be set up as Caregivers in order to receive alerts and to use the letters, messages, and care coordination notes features.
• They need to be set up as Known Callers in order to have video chats with your loved one, and to appear in the Known Callers list for the Caller ID feature.
  
  

Users

In order to log in to GCManage, to use the remote Caregiver features of your loved one's system you need a user account. Your installer should have set up at least one user for you, and assigned that person to be the Primary User for the account. The Primary User has sufficient security permissions to add additional users.

To add users, the Primary User should:

• Log in to GCManage
• Click on the "Users" link near the top of the screen
• Click the "Add New User" link
• Enter the user's information. It's recommended, but not required, to use the person's email address as the username.
  

User Level and Access Level
There are two choices for User Level:

• como User is appropriate for most users
• Primary Como User is only for users who need the ability to add new users

There are three choices for Access Level:

• The lowest level of access, "Can access social functions only" is meant for grandchildren, or anyone who would like to share pictures or send messages, but will only be using the social and communication features of your loved one's system.
• The middle level of access, "Can access activity and social functions" provides access to the social and communication features, and also lets users see the activity from motion, door and bed sensors. With this level of access a user cannot see readings from health devices. The user at this level is also prevented from making changes to the settings of your loved one’s system
• The top level of access, "Full access" allows users to see, to use, and to modify all the features and settings of the system.
  
  

Setting Up Users and Caregivers - How To Video

<mediaplayer>File:UsersAndCaregivers.mp4</mediaplayer> (May take a few moments to load before starting)