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Welcome to GrandCare Help

Quick Links

Help For Caregivers Help For Residents Help For Care Managers Technical Help


Setup Wizard: Welcome Screen

Getting Started

Quick Start Setup - Set up your touchscreen and power it on in four easy steps
Network Setup - Connecting the system to the internet
Power Button - Turning the system on and off correctly


If you are setting up your system for the first time, visit our Setup Wizard page.



Our Setup Wizard and on-screen instructional videos are designed to guide you step-by-step in setting up the system. This Wizard will automatically start the first time you power up the system.


The Touchscreen



Using the Touchscreen - Navigating the system touchscreen
Touchscreen Main Menu - Explains all the available features of the Touchscreen system
Calibrate Touchscreen - For optimal responsiveness and performance to your touch

Wireless Devices



Wellness Devices - Health information can be recorded through a variety of wireless wellness devices
Activity Monitoring - Through the Care Menu, caregivers can log in to check activity levels

Online Care Portal



Logging In - How caregivers log in to the Online Care Portal
Dashboard Overview - Navigating the Online Care Portal
Care Menu - System settings and communication hub

Safety and Maintenance



Packaging and Disposal - Devices and parts, including batteries, must be or recycled or disposed of properly
Cleaning Instructions - To safely clean your system and peripherals, follow the instructions and precautions found on the manufacturer's instructions
Safety Precautions - Follow these safety precautions in the event of changes in the performance of the device

What's New?

November 2014
New: Introduction of the Care Plan Checklist
New: Caregiver Check-in/out
New: MediKall HIPAA-compliant Video Chat
New: Bluetooth Ear Thermometer
Update: All Video Chats are full-screen
Update: Wellness Readings now show an Acknowledgement dialog allowing users to confirm or delete readings
Update: Wellness rules now work with Mean Arterial Pressure values


July 2014
New: Add Wellness Devices through the Setup Wizard
New: Create Wellness Notifications based on specified wellness readings and values
Update: Flash is no longer needed for videos on the touchscreen</br>
Update: New look for Care Coordination Notes</br>


June 2014
New: To-do lists
New: Today's Schedule combines to-dos, calendar events and more
New: Medication information available from Today's Schedule
New: Rules can now require touchscreen Acknowledgments
Update: Add or Edit Events on Touchscreen
Update: Event Reminders


December 2013
New: Context-sensitive Help on the Touchscreen
New: Setup Wizard to walk users through initial setup of a new system
Update: Setup Wizard to walk users through initial setup of a new system
Update: Adding calendar events from the Touchscreen
Update: Co-branding improvements for product segmentation
Update: Wandering Notification now requires 3 or more motion sensors






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