Difference between revisions of "Battery Reporting"

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[[File:BatteryReport2.png|right|frame|Battery Report - With one device that needs new batteries]]
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[[File:BatteryReport3.png|right|frame|Battery Report - With one device that doesn't report its battery levels to the system]]
Most supported wireless devices are designed to report their battery levels to the system. You can check on the battery levels from any Internet-connected computer through the [[Online Care Portal|Online Care Portal]]. You can also check the battery levels directly from the touchscreen. You should check battery levels often to know when device batteries need replacement.<br />
[[File:BatteryReport1.png|right|frame|Battery Report - With devices that don't show their exact battery levels]]
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
[[File:Snip20170829 3.png|thumb|right|Battery Reporting <br />One device should have the batteries replaced.]]<br />
Like any wireless equipment, the GrandCare activity and health devices need working batteries to run. GrandCare provides an easy way for you to remotely check on the battery levels, from any Internet-connected computer - the Battery Report. Most of activity and digital health devices are designed to provide their current battery levels wirelessly. Your loved one's GrandCare system listens for that data, and reports the battery levels on a Battery Report available on the Care Menu. You ''can'' and ''should'' check this battery report frequently, so that you know when to replace the batteries on your loved one's devices.<br /><br />
===How to Check Battery Levels Remotely===
:# Click on [[Show Touchscreen|Show Touchscreen]] from the [[Online Care Portal|Online Care Portal]].
:# Click the "Settings" button in the lower left corner.
:# Click the "Devices" button.
:# Observe the battery levels in the far right column.<br />
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">How to Run the Battery Report</h3>
===How to Check Battery Levels at the Touchscreen===
* [[Logging In|Log in to GCManage]]
:# Click the "Settings" button in the lower left corner.
* Open the [[Care Menu|Care Menu]]
:# Click the "Devices" button
* Click the "Settings" button
:# Observe the battery levels in the far right column.<br />
* Click the "Devices" link
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* Click the "Battery Report" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Understanding the Report</h3>
===Understanding Battery Levels===
* If the batteries are dead, the status message displays in red, and shows how long it has been since the device has reported in to the system.
:* Some devices provide their exact battery levels. When battery levels read below 25%, it is best to change them out to ensure continued communication.  
* Some devices provide their exact battery levels. When the batteries are good, those devices will have the status "OK" plus the battery's current level.
:* Some devices don't provide their exact level. Those devices only show "OK" when the batteries are still good.
* Some devices don't provide their exact level. Those devices show "OK" when the batteries are still good, but no level.
:* A few devices don't provide their battery levels at all. Those devices have a status of "N/A."
* A few devices don't provide their battery levels at all. Those devices have a status of "Not checked."<br /><br />
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Refreshing the Report</h3>
<div style="text-align: right; margin:5px;">'''[[Media:BatteryReport.pdf|<i class="fa fa-file-pdf-o"></i> PDF Format]]'''</div>
The Battery Report is automatically updated once daily. You can click the "Refresh" button to force the report to update immediately.
 
<div style="text-align: right;"><small>00-01-OUM-0012 Rev A</small></div>

Latest revision as of 16:41, 8 September 2017

Most supported wireless devices are designed to report their battery levels to the system. You can check on the battery levels from any Internet-connected computer through the Online Care Portal. You can also check the battery levels directly from the touchscreen. You should check battery levels often to know when device batteries need replacement.

Battery Reporting
One device should have the batteries replaced.


How to Check Battery Levels Remotely

  1. Click on Show Touchscreen from the Online Care Portal.
  2. Click the "Settings" button in the lower left corner.
  3. Click the "Devices" button.
  4. Observe the battery levels in the far right column.


How to Check Battery Levels at the Touchscreen

  1. Click the "Settings" button in the lower left corner.
  2. Click the "Devices" button
  3. Observe the battery levels in the far right column.


Understanding Battery Levels

  • Some devices provide their exact battery levels. When battery levels read below 25%, it is best to change them out to ensure continued communication.
  • Some devices don't provide their exact level. Those devices only show "OK" when the batteries are still good.
  • A few devices don't provide their battery levels at all. Those devices have a status of "N/A."


PDF Format
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