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<!--<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Using This Help Guide</h3>
__NOTOC__
[[Communities|Communities]]
<!--     BANNER ACROSS TOP OF PAGE    -->
This guide is intended for those who would like to learn a little more about the system, what it offers, and how it works. You don't need ''any'' prior computer experience to use your system. It has been designed to be easy to operate, with just the push of a button. Use of this Help Guide is completely optional, and many people will start using this system without referring to the User's Guide. That's perfectly fine.<br /><br />
{| style="width:100%; background:#EFF5FF; margin:1.2em 0 6px 0; border:1px solid #cedff2;"
 
| style="width:61%; color:#000;" |
There is another [[Help For Caregivers|guide available for Caregivers]], that covers how to [[Logging In|log in]] and use the features of the [[Care Menu|Care Menu]] through the Internet. If you still have questions, feel free to contact your support specialist, or GrandCare Customer Support (CustomerSupport@grandcare.com).<br /><br />-->
<!--     WELCOME TO GRANDCARE HELP    -->
 
{| style="width:280px; border:none; background:none;"
[[File:Using-the-system.png|right|frame|You don't need ''any'' prior computer experience to use your system. It has been designed to be easy to operate, with just the push of a button.]]
| style="width:280px; text-align:left; white-space:nowrap; color:#000;" |
[[File:Touchscreen-Main-Menu.png|right|frame|Touchscreen Main Menu]]
<div style="font-size:222%; border:none; margin:0; padding:.1em; color:#000;">
 
[[File:ConsultInstructionsForUseIcon.png|Consult Instructions For Use]] <strong>Welcome to GrandCare Help</strong><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Your Touchscreen</h3>
&nbsp;&nbsp;&nbsp;[[File:newLook.png|Check out our new look]]<span style="font-size:50%;"> We've changed the look of our main help page. Check it out!</span></div>
 
{| class="table"
|[[Image:Time-and-weather-sm.png|left|top|link=Time_and_Weather]]
|<u><big>'''[[Time and Weather|Time and Weather]]'''</big></u> - The current [[Time and Weather#Time|Time]], temperature and [[Time and Weather#Time|Weather]] conditions appear at the top of your screen. Press the temperature to see your local forecast. Press the [[Time and Weather#Time|Time]] to see a full-screen clock.<br />
:*'''[[Main Menu|Learn more...]]'''
|}
|}
{| class="table"
|[[Image:MainMenuButton.png|left|link=Main_Menu]]
|<u><big>'''[[Main Menu]]'''</big></u> - Pressing the Main Menu button to bring you to your [[Main Menu]].  The [[Main Menu]] gives you access to the features of your System.<br />
:*'''[[Main Menu|Learn more...]]'''
|}
|}


{| class="table"
<!--    WHAT'S NEW SECTION    -->
|[[Image:SlideShowButton.png|left|link=Slide_Show]]
{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
|<u><big>'''[[Slide Show]]'''</big></u> - You can choose to start and move through the [[Slide Show]] whenever you want, by pressing the Slide Show button on your screen.<br />
<!--    New Features in Como 4.4.0    -->
:*'''[[Slide Show|Learn more...]]'''
| style="width:55%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top; color:#000;" |
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>What's New?</big></strong></h2>
|-
| style="color:#000;" | <div style="padding:2px 5px">
[[File:PhotoAlbumSmall.png|right|New look for Photo Albums|link=Photos]]<strong><em>New Features in the November Release</em></strong><br />
* Introduction of [[Communities|Community Features]]:
::[[Community Calendar Events|Calendar Events]], [[Community Photos|Photos]], and [[Community Flyers|PDF Flyers]] that can be added<br/>
::for a whole community
* Updated look and feel for [[Photos|Photo Albums]]
* New [[Adding Photos|photo uploader]] (non-Flash)
* Improved synchronization between the Dashboard and the Care Menu
* Expanded API capability<br /><br />
<strong><em>New Features in the August Release</em></strong><br />
* Update/Bug Fix - Edits to Caregiver- and Communicator-level users are now immediately synched to the Care Menu caregivers
* Update - Username (email) field for users is now editable
* New - Users can now change password while logged in by clicking the "Manage My Info" button, then the "Actions" tab
* New - Administrators can now transfer multiple systems between Servers, Distributors, or Groups
* New - Administrators can now apply software updates from a system's "Actions" tab<br /><br />
</div>
|-
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Let's Get Started</big></strong></h2>
|-
| style="color:#000; padding:2px 5px 5px;" | <div>
[[File:StartFlag.png|right|Getting Started|link=Logging_In]]
<strong><big>&nbsp;[[Logging In|Logging In]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Logging In|Learn how Caregivers log in to the online care portal...]]<br />
<strong><big>[[Dashboard Overview|Dashboard Overview]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Dashboard Overview|After you log in, then what? Learn what you can do on the Dashboard page...]]<br />
<strong><big>&nbsp;[[Care Menu|Care Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Care Menu|Learn what the Care Menu is, and how to do what you want to do...]]<br />
<strong><big>&nbsp;[[Main Menu|Main Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Main Menu|Learn what all the features on the Resident's Touchscreen can do...]]<br />
<strong><big>&nbsp;[[Power Button|Power Button]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Power Button|Learn how to turn the system on and off correctly...]]<br />
</div>
|}
|}
| style="border:1px solid transparent;" |


{| class="table"
<!--    RESIDENT, CAREGIVER, TECHNICIAN    -->
|[[Image:VolumeButton.png|left|link=Volume_Control_Button]]
| style="width:45%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
|<u><big>'''[[Volume Control Button]]'''</big></u> - Press the Volume button to adjust the volume. This affects [[Music]] and [[Videos]], [[Video Chat]], and audio [[Messages]].<br />
{| style="width:100%; vertical-align:top; background:#EFF5FF;"
:*'''[[Volume Control Button|Learn more...]]'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Residents|Help For Residents]]</big></strong></h2>
|}
|-
 
| style="color:#000; padding:2px 5px;" | <div>[[File:JaneAndLarry.jpg|left|Help for the Resident|link=Help_For_Residents]] This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Residents|Help For Residents]]</big></strong></div>
{| class="table"
|-
|[[Image:SystemButton.png|left|link=System_Button]]
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></h2>
|<u><big>'''[[System Button]]'''</big></u> - Press the System button for access to the system controls. This is a restricted area, which requires a System PIN. This button is used by your Installer, or your Primary Caregiver during set up.<br />
|-
:*'''[[System Button|Learn more...]]'''
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:LarryAndJane.jpg|left|Help for the Caregiver|link=Help_For_Caregivers]] Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also set up rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to log in to the online portal, and how to use its features.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></div>
|}
|-
 
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[New Help For Care Managers|Help for Professional Care Managers]]</big></strong></h2>
{| class="table"
|[[Image:SkypeButton.png|left|link=Video_Chat_Button]]
|<u><big>'''[[Video Chat Button]]'''</big></u> - Press the Video Chat button to start a video call. Pressing the button will show you a list of people that you can call.<br />
:*'''[[Video Chat Button|Learn more...]]'''
|}
 
{| class="table"
|[[Image:ScrollingBannerWithFrame.png|none|link=Scrolling_Banner]]
|-
|-
|<u><big>'''[[Scrolling Banner|Scrolling Banner]]'''</big></u> - You can have messages display across the bottom of your screen. This is useful for reminders, for today's date, or for friendly greetings.<br />
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:HelpForCareManagers2.png|left|Help for Professional Care Managers|link=Help_For_Care_Managers]] This section is for those who users who are administrators for multiple systems or accounts.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Care Managers|Help For Professional Care Managers]]</big></strong></div>
:*'''[[Scrolling Banner|Learn more...]]'''
|}
 
<br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Safety and Maintenance </h3>
 
:*<big>'''[[Packaging and Disposal|Packaging and Disposal]]'''</big>
 
:*<big>'''[[Cleaning Instructions|Cleaning Instructions]]'''</big>
 
:*<big>'''[[Safety Precautions|Safety Precautions]]'''</big>
<br />
<br />
<br />
 
{| class="wikitable"
|-
|-
! scope="col"| <small>Caregiver Links</small>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Technical Help|Technical Help for Technicians and Installers]]</big></strong></h2>
|-
|-
|<small>[[Weather]] - [[Temperature]] - [[Touchscreen Main Menu]] - [[Digital Slide Show]] - [[Video Chat]] - [[Messages]] - [[Optional Display Settings]]</small>
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SerialCable.jpg|left|Help for Technicians and Installers|link=Technical_Help]] This section is for those who install the systems and peripheral devices, and who provide technical support.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Technical Help|Technical Help]]</big></strong></div>
|}
|}
<div style="text-align: right;"><small>GC-01-OUM-0001 Rev C</small></div>

Latest revision as of 15:48, 12 July 2017

Consult Instructions For Use Welcome to GrandCare Help

   Check out our new look We've changed the look of our main help page. Check it out!

What's New?

New look for Photo Albums
New Features in the November Release
Calendar Events, Photos, and PDF Flyers that can be added
for a whole community
  • Updated look and feel for Photo Albums
  • New photo uploader (non-Flash)
  • Improved synchronization between the Dashboard and the Care Menu
  • Expanded API capability

New Features in the August Release

  • Update/Bug Fix - Edits to Caregiver- and Communicator-level users are now immediately synched to the Care Menu caregivers
  • Update - Username (email) field for users is now editable
  • New - Users can now change password while logged in by clicking the "Manage My Info" button, then the "Actions" tab
  • New - Administrators can now transfer multiple systems between Servers, Distributors, or Groups
  • New - Administrators can now apply software updates from a system's "Actions" tab

Let's Get Started

Help For Residents

Help for the Resident
This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.

   Help For Residents

Help For Caregivers

Help for the Caregiver
Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also set up rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to log in to the online portal, and how to use its features.

   Help For Caregivers

Help for Professional Care Managers

Help for Professional Care Managers
This section is for those who users who are administrators for multiple systems or accounts.

   Help For Professional Care Managers

Technical Help for Technicians and Installers

Help for Technicians and Installers
This section is for those who install the systems and peripheral devices, and who provide technical support.

   Technical Help
GC-01-OUM-0001 Rev C