Difference between revisions of "Video Calling"
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[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]] | [[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]] | ||
'''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]]. | '''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]]. | ||
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:<big>'''Before You Begin'''</big> | :<big>'''Before You Begin'''</big> | ||
:<hr> | :<hr> | ||
:For quality purposes, Google Chrome | :For quality purposes, the Google Chrome web browser should be used for video calls. For calling on iOS devices, [[mobile|the mobile iOS app]] should instead be used. | ||
:The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue. | :The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue. | ||
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:# Select the appropriate Account. | :# Select the appropriate Account. | ||
:# Click the "Video Call" button. | :# Click the "Video Call" button. | ||
:# This will initiate a call to the touchscreen. | |||
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | |||
<br /> | |||
:<big>'''Placing a Call from [[mobile|GrandCare Mobile]]'''</big> | |||
:<hr> | |||
:# Log into [[mobile|the mobile iOS app]] with the same credentials as the [[Online Care Portal]]. | |||
:# Select the appropriate Account. | |||
:# Touch the "Video Call" button (if you have access to more than one GrandCare account). | |||
:# This will initiate a call to the touchscreen. | :# This will initiate a call to the touchscreen. | ||
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | :# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | ||
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The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call. | The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call. | ||
<br /> | <br /> | ||
<br /> | <br /> | ||
[[File:New GrandCare Video Calling.mp4|thumb]] | |||
Latest revision as of 14:11, 11 September 2018
Video Chat with a Healthcare Professional
GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.
Making a Video Call
You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.
- Before You Begin
- For quality purposes, the Google Chrome web browser should be used for video calls. For calling on iOS devices, the mobile iOS app should instead be used.
- The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
- Important:
Without a webcam or audio connection the call will automatically fail.
- Placing a Call from the Online Care Portal
- Log into the Online Care Portal.
- Select the appropriate Account.
- Click the "Video Call" button.
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
- Placing a Call from GrandCare Mobile
- Log into the mobile iOS app with the same credentials as the Online Care Portal.
- Select the appropriate Account.
- Touch the "Video Call" button (if you have access to more than one GrandCare account).
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
The Resident: Making a Video Call From the Touchscreen
The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.