Users

From GrandCare Systems
Jump to: navigation, search
Groups
Users

Overview


Users are people who are authorized to log in to the Online Care Portal. The User Role assigned to a user's account determines the features and capabilities available to that user, so screens may differ in what's visible, depending on the user's role.

User information is automatically added to the Caregiver table in the People module of the Care Menu.

Users Screen

User Roles


For complete list of User roles and privileges, see the User Roles Definitions page or the User Roles and Privileges Chart. The list of user roles in order of precedence is as follows:

Admin (highest-level administrator for an entire server)
Distributor Admin
Group Admin
Group Caregiver
Group Communicator
Account Admin
Account Caregiver
Account Communicator
Resident Admin
Resident Caregiver
Resident Communicator

Who Can Create a User


Users can only be created by users who are admins at some level. Users can create new users with roles at or below their own level. Specifically:

Distributor Admins - can create users with the role of Distributor Admin or below
Group Admins - can create users with the role of Group Admin or below
Account Admins - can create users with the role of Account Caregiver or below
It is a recommended best practice that each Account have only one Account Admin, so Accounts Admins are not allowed to create users with the role of Account Admin. See your Group Admin if this is necessary for an Account.
Resident Admins - can create users with the role of Resident Caregiver or below
This is rare. Typically Accounts have Account-level users rather than Resident-level users.

Creating a User


  • Click the "Users" button on the Dashboard.
  • Click the "Add a new User" button.
  • Enter the user's email, which will be used for logging in, and for receiving activation emails.
  • Enter the user's first and last name.
These are required fields.
  • Enter the remaining information.
If the time zone entered for the user is different than the Resident's time zone, then displays that specify time and date will be adjusted to be in terms of the user's time zone.
  • It is a good idea to upload a picture of the user, which will be displayed with communications received by the Resident.
  • Choose the role for the user
Definitions of each role are available just below the role selection. When picking an Account-level role, you must then pick the appropriate Account. When picking a Group-level role, you must then pick the appropriate Group.
It is a recommended best practice that each user have only one role assigned.
  • Click the "Save User" button.

The user's account will not become active until it is activated. When you save the new user, an email is sent to that person with an activation link, which will prompt the user to create a password for his or her login. The activation link must be clicked before it expires. In the event that the link expires, the user can follow the instructions for lost password, to receive a new activation email, or an admin can send a new activation email. (See User Actions below.)

Manage a User

User Management Operations


Users can be managed by users who are admins at some level. Users can manage other users with roles at or below their own level. Specifically:

Distributor Admins - can manage users with the role of Distributor Admin or below, with roles within the same Distributor
Group Admins - can manage users with the role of Group Admin or below, with roles within the same Group
Account Admins - can manage users with the role of Account Caregiver or below, with roles for the same Account
Resident Admins - can manage users with the role of Resident Caregiver or below, with roles for the same Resident

To manage a User:

  • Click the "Users" button on the Dashboard.
  • Click the User you wish to manage.
  • Click the appropriate tab:

Info Tab.png
Info Tab - Click the Info tab to view general information about the User, such as the contact information, and a log of User activity.
more...
Roles Tab.png
Roles Tab - Click the Roles tab to see, and manage, the list of the Users who can be managed by the logged-in user.
more...
Edit user button.png
Editing a User - Click the Edit Button to access the controls for managing a User.
more...
Log Tab.png
User Logs - Click the Logs Tab to view a log of the activity of the User.
more...