Video Calling

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.

Making a Video Call

You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.

Before You Begin

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For quality purposes, the Google Chrome web browser should be used for video calls. For calling on iOS devices, the mobile iOS app should instead be used.

The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.

Important: Without a webcam or audio connection the call will automatically fail.

Placing a Call from the Online Care Portal

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1. Log into the Online Care Portal.
2. Select the appropriate Account.
3. Click the "Video Call" button.
4. This will initiate a call to the touchscreen.
5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.

Placing a Call from GrandCare Mobile

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1. Log into the mobile iOS app with the same credentials as the Online Care Portal.
2. Select the appropriate Account.
3. Touch the "Video Call" button (if you have access to more than one GrandCare account).
4. This will initiate a call to the touchscreen.
5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.

The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.

File:New GrandCare Video Calling.mp4