Difference between revisions of "Network Setup"

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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Overview</h3>
__NOTOC__
[[File:NetworkButton.png|left|Network Button]]
[[File:Startup-wizard.jpg|right|frame|Setup Wizard: Welcome Screen]]<br />
GrandCare systems require continuous, uninterrupted access to the Internet. Internet access is required to provide Caregivers with access to the system's readings and communications features, and to allow the alerts to be sent. Access can be wireless, or through an Ethernet cable. Access does not have to be high-speed, but it must be continuous. Internet setup must be done at the system, and in the residence where the system will be kept.<br /><br />
[[File:Looking-for-network.png|right|frame|Network Detection]]


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Setup - Wired</h3>
The GrandCare System requires a connection to the internet to provide Caregivers with access to the system's wellness readings, communication features, and caregiver notifications. Network setup is done at the residence directly from the touchscreen.<br />
* At the Touchscreen, press the Gear icon to open the System screen
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* Enter the system's PIN - the PIN is initially set in the [[Care Menu|Care Menu]] Advanced System settings
* Press the "Network" button to open the Network screen
* Press the "Settings" button
* Plug in the Ethernet cable, then press the "Wired Ethernet" button
* Press the "Save" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Setup - WiFi</h3>
==Network Setup==
* Before you begin to configure the system's wireless network connection, make sure that you know the name of the wireless network (SSID) and the wireless password, if it has one
The easiest way to edit your network settings is through the touchscreen setup wizard.<br />
* At the Touchscreen, press the Gear icon to open the System screen
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* Enter the system's PIN - the PIN is initially set in the [[Care Menu|Care Menu]] Advanced System settings
'''Visit the [[Setup Wizard|Setup Wizard]] page for instructions on resetting the setup wizard.'''<br />
* Press the "Network" button to open the Network screen
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* Press the "Settings" button
You can also follow the steps below to configure the network settings manually.<br />
* Press the "Wireless" button
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* Press the "Scan" button to search for wireless networks in range. Occasionally the correct network does not appear on the list the first time. Don't worry if this happens. Just press the "Scan" button again.
* Select the correct network from the list, then press the "Apply" button
* Enter the Wireless password, using the pop-up keyboard
* Press the "Save" button<br /><br />


<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Tools</h3>
:<big>'''Network Setup - Wired Ethernet'''</big>
There are two tools that can help you identify whether you have successfully connected the GrandCare system to the network, or to identify problems if you have not. On the Network Settings screen, Press the "Network Tools" button to access the tools.
:<hr>
* Ping - Pressing this button will ping the GrandCare server. A successful ping indicates that the system is correctly set up on the network, and unsuccessful ping indicates that the system is not correctly set up.
:# Ensure that your Ethernet cable is properly connected to both your system and your router and/or modem.
* Trace Route - Pressing this button will trace the hops between the system and the server. This can help you identify a bad path, and can help you understand why the system may not be connecting successfully to the server. If the blockage is inside the network, contact the network administrator. If it is outside of the network, you may need to contact the Internet Service Provider.<br /><br />
:# At the '''Touchscreen''', touch the [[Settings Button|<i class="fa fa-gear"></i> Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Select the "Network" button.
:# Touch "Settings" at the top of the screen.
:# Select "Ethernet", then "Save". <br />
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Setup - Step-by-Step Video</h3>
:<big>'''Network Setup - Wireless'''</big>
<mediaplayer>File:NetworkSetup.mp4</mediaplayer>
:<hr>
(May take a few moments to load before starting)
:# Ensure thatyour router and/or modem is correctly configured using the manufacturer's instructions.
:# At the '''Touchscreen''', touch the [[Settings Button|<i class="fa fa-gear"></i> Settings Button]].
:# Enter the [[Touchscreen PINs|System PIN]].
:# Select the "Network" button.
:# Touch "Settings" at the top of the screen.
:# Select "Wireless", followed by the "Scan" button.
:# The system will search for wireless networks in range. '''Select your wireless network''' and touch "Apply" to continue.
:# If you have a secured network, you will be prompted to add your password. Enter your password and touch "Done".
:# Touch the "Save" button. Once your settings have been saved, select "Restart Network".<br />
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==Network Tools==
There are two tools that can help you identify network problems. On the Network Settings screen, touch the "Network Tools" button to access the tools.<br />
<br />
:'''Ping''' - Touching this button will test the communication with the server. A successful ping indicates that the system is correctly set up on the network.<br />
<br />
:'''Trace Route''' - Touching this button tests the path between the system and the server. This helps identify if a connection problem is inside or outside of the network.<br />If the problem is inside the network, contact the network administrator. If it is outside the network, you may need to contact the Internet Service Provider.
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Latest revision as of 20:48, 8 September 2017

Setup Wizard: Welcome Screen


Network Detection

The GrandCare System requires a connection to the internet to provide Caregivers with access to the system's wellness readings, communication features, and caregiver notifications. Network setup is done at the residence directly from the touchscreen.

Network Setup

The easiest way to edit your network settings is through the touchscreen setup wizard.

Visit the Setup Wizard page for instructions on resetting the setup wizard.

You can also follow the steps below to configure the network settings manually.

Network Setup - Wired Ethernet
  1. Ensure that your Ethernet cable is properly connected to both your system and your router and/or modem.
  2. At the Touchscreen, touch the Settings Button.
  3. Enter the System PIN.
  4. Select the "Network" button.
  5. Touch "Settings" at the top of the screen.
  6. Select "Ethernet", then "Save".


Network Setup - Wireless
  1. Ensure thatyour router and/or modem is correctly configured using the manufacturer's instructions.
  2. At the Touchscreen, touch the Settings Button.
  3. Enter the System PIN.
  4. Select the "Network" button.
  5. Touch "Settings" at the top of the screen.
  6. Select "Wireless", followed by the "Scan" button.
  7. The system will search for wireless networks in range. Select your wireless network and touch "Apply" to continue.
  8. If you have a secured network, you will be prompted to add your password. Enter your password and touch "Done".
  9. Touch the "Save" button. Once your settings have been saved, select "Restart Network".


Network Tools

There are two tools that can help you identify network problems. On the Network Settings screen, touch the "Network Tools" button to access the tools.

Ping - Touching this button will test the communication with the server. A successful ping indicates that the system is correctly set up on the network.


Trace Route - Touching this button tests the path between the system and the server. This helps identify if a connection problem is inside or outside of the network.
If the problem is inside the network, contact the network administrator. If it is outside the network, you may need to contact the Internet Service Provider.





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