Difference between revisions of "Video Calling"
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You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer. | You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer. | ||
:<big>'''Before You Begin'''</big> | :<big>'''Before You Begin'''</big> | ||
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:# Log into the '''<u>[[Online Care Portal]]</u>'''. | :# Log into the '''<u>[[Online Care Portal]]</u>'''. | ||
:# Select the appropriate Account. | :# Select the appropriate Account. | ||
:# Click the '''" | :# Click the '''"Video Call" button'''. | ||
:# | :# This will automatically place a call to the touchscreen. | ||
<br /> | <br /> | ||
Revision as of 16:58, 12 July 2017
Video Chat with a Healthcare Professional
GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.
Making a Video Call
You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.
- Before You Begin
- For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
- The first time you place a call to the touchscreen, your browser will ask for your permission to use your web cam and audio. You must select "Allow" or "Yes" to continue.
- Important:
Without a webcam or audio connection the call will automatically fail.
- Placing a Call from the Online Care Portal
- Log into the Online Care Portal.
- Select the appropriate Account.
- Click the "Video Call" button.
- This will automatically place a call to the touchscreen.
The Resident: Making a Video Call From the Touchscreen
The resident uses the "Video Call" button on the touchscreen to make a video call.
GC-01-OUM-0082, Rev A