Difference between revisions of "Video Calling"
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:For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls. | :For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls. | ||
:The first time you place a call to the touchscreen, your browser | :The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue. | ||
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;" | :{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;" | ||
| style="text-align:left; color:#000;" | | | style="text-align:left; color:#000;" | | ||
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:# Select the appropriate Account. | :# Select the appropriate Account. | ||
:# Click the '''"Video Call" button'''. | :# Click the '''"Video Call" button'''. | ||
:# This will | :# This will initiate a call to the touchscreen. | ||
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | |||
<br /> | <br /> | ||
==The Resident: Making a Video Call From the Touchscreen== | ==The Resident: Making a Video Call From the Touchscreen== | ||
The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call. | The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call. | ||
<br /> | <br /> | ||
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<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0082, Rev | <div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0082, Rev B</small>'''</div> | ||
Revision as of 17:35, 12 July 2017
Video Chat with a Healthcare Professional
GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.
Making a Video Call
You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.
- Before You Begin
- For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
- The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
- Important:
Without a webcam or audio connection the call will automatically fail.
- Placing a Call from the Online Care Portal
- Log into the Online Care Portal.
- Select the appropriate Account.
- Click the "Video Call" button.
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
The Resident: Making a Video Call From the Touchscreen
The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.
GC-01-OUM-0082, Rev B