Video Calling

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.

Making a Video Call

You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.

Before You Begin

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For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.

The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.

Important: Without a webcam or audio connection the call will automatically fail.

Placing a Call from the Online Care Portal

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1. Log into the Online Care Portal.
2. Select the appropriate Account.
3. Click the "Video Call" button.
4. This will initiate a call to the touchscreen.
5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.

Placing a Call from GrandCare Mobile

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1. Log into the app with the same credentials as the Online Care Portal.
2. Select the appropriate Account.
3. Click the "Video Call" button.
4. This will initiate a call to the touchscreen.
5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.

The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.

File:New GrandCare Video Calling.mp4