Steps for Setting Up a System

Installation Time Estimates

Keep in Mind:

• Expect a great deal of variation from one client to the next
• Time estimates assume an ideal, problem-free installation with a well prepared and educated Service Provider, who has done his/her homework
  
  

Time Estimates:

• Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
• Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
• Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors
  
  

Rule of Thumb: - Plus a few hours

• These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
• There are almost always some unique factors involved, so allot a few extra "just in case" hours
  
  

Installation Overview

• Set up installation date & primary caregiver training session
• Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
• Collect information for the setup: File:InstallationInformationCollection.pdf
• Bring up system in office
  • Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
  • Install the antennas
  • Pre-set all sensors – make sure they're all reporting in
  • Add any initial rules - try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules
  • Add initial communications - important to load some pictures from caregivers before installation to make the system more appealing to the resident
  • Add Users (not more than 48 hours before, given time-sensitivity of activation links)
  • Add Loved One(s) and Caregivers
• Install in the residence
  • Give an emergency support number to your primary caregivers
• Set up 2-week follow-up with caregiver(s)
  • Answer any questions
  • Together assess information & set-up appropriate rules
• Follow up a few days after this
  • Are rules appropriate (too few/too many calls or emails?)
  • Revise rules as needed
    
    

Installation Steps

Pre-installation:

• Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
• Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
• Collect information for the setup: File:InstallationInformationCollection.pdf
  

On the Installer's PC:

• Login to GCManage and access the System (The System ID is on a sticker on the back of the unit)
• Edit or verify the resident's Time Zone, and other date and time settings
• Edit or verify the resident's Weather City
• Edit Community Features
• Push the updated settings to the System
• Create an Account for the Resident
• Assign the System to the Account
• Add Users, and Assign them to the Account
  

On the GrandCare System:

• Turn on the GrandCare system
• Calibrate the screen
• Put the system on your office network
• Install Flash
• Configure Skype
• Attach and Configure Applicable Antennas
  • Bluetooth
  • Inovonics
  • X10
  • Z-Wave Z-Stick
  • Z-Wave Z-Troller
    

• Add the Loved One(s)/Residents
• Add the Caregivers (add as many as possible before installing in the residence, and the rest on site)
• Add Known Callers (add as many as possible before installing in the residence, and the rest on site)

• ADL Sensor Setup (if used)
  • Z-Wave Device Setup
  • Motion Sensor Setup
  • Door Sensor Setup Tips
  • Bed / Chair Sensor Setup
  • Alert Button Setup
  • Temperature Sensor Setup
  • Lamp Module Setup
  • Caller ID Modem Setup
  • Medication Dispenser Setup
• Medical Device Setup (if used)
  • Blood Pressure Monitor Setup
  • Glucometer Setup
  • Pulse Oximeter Setup
  • Weight Scale Setup
• Set Rules (if used - set up ahead or at residence)
  • Motion Sensors
  • Door / Window Sensors
  • Bed / Chair Sensors
  • Action Buttons
  • Temperature Sensors
  • Lamp Modules
  • Caller ID Modem
  • Medication Dispensers
• Medication Management Setup (set up ahead or at residence)
  • Add Medications
  • Add Medication Schedule
  • Set Reminders
• Add Pictures (set up ahead or at residence)
• Set Up Network (at the client's residence)
• Train resident and family
• Customize touchscreen Main Menu
• Customize Digital Slideshow
• Finalize System Settings