On-Screen Action Button

The on-screen action button can be configured to send an alert to family or perform some other system action when pressed. Rules can be set to send out notifications when the button is pushed. The notifications can be sent by email, text, or phone, and can go to a single caregiver or to many. Sometimes referred to as the "I'm OK" button, this button can let you know when your loved one is up for the day, needs some help, or needs you to call.

Types of Action Buttons

The on-screen action button can be configured to display whatever text you choose. The button might be configured to read "I'm OK," with the intent that your loved one would press the button each morning to let family know that all is well, then the system could send a text to the adult children. Other options might be "Have Jim Call" or "Have Kids Call."

Your support representative or installer should help you choose the button device that is right for your needs. If those needs change, different devices can be added to the system at a later date. As part of the installation process, the devices must be paired with your system, so that the signals are picked up properly.

On screen action button rule configuration

Setting Rules

You can set up rules to alert caregivers when something occurs. To add a rule:

• Log in to the Online Care Portal
• Open the Care Menu
• Click the "Notifications" button
• In the Action Button Rules section, click the "Add New Rule" button
  
  

There are two parts to each rule, a condition and an action. On the first screen, choose the condition. Your rule can be triggered:

• Whenever a button is pushed
• If a button is pushed during a specified time period
• If a button is not pushed during a specified time period
  
  

Once you have defined the condition, you need to set the action. Possible actions include turning on a light, showing an on-screen Acknowledgment to the resident, or contacting a single caregiver, all caregivers, or a Call List. The types of contact include:

• Email
• Text message
• Phone call to home, work or cell phone
• Phone call to a Call List
  
  

Examples of rules might be:

• If the button is not pushed between 9 and 10am (when a nurse is expected to visit) then email an adult daughter.
• If the button is pushed at any time then send texts to all caregivers.
• If the button is pushed in the middle of the night, then contact a Call List.
  
  

Multiple rules can be triggered for any event, so that multiple types of alerts can be sent out, for example both phone calls and emails.

A checkbox next to the rule lets you set whether the rule is enabled or disabled. It might make sense to turn off a rule while your loved one is on vacation, so that alerts won't be sent out during that time. You can disable a rule by unchecking the box. When you're ready for the rule to be active again, just check the Enabled checkbox again, and then save the rule settings.

Notification History

You can see a list of each time the button was pressed over the last two days, the last week, or the last month.

• Log in to the Online Care Portal
• Open the Care Menu
• Click the "Notifications" button
• Click the "Notification History" button
  

The list displays the date and time of each button press.

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