Difference between revisions of "Video Calling"
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[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]] | [[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]] | ||
'''GrandCare's Video Calling''' is a | '''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]]. | ||
==Making a Video Call== | ==Making a Video Call== | ||
You must be logged into the | You must be logged into the [[Online Care Portal] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer. | ||
| Line 21: | Line 21: | ||
:<big>'''Placing a Call from the Online Care Portal'''</big> | :<big>'''Placing a Call from the Online Care Portal'''</big> | ||
:<hr> | :<hr> | ||
:# Log into the | :# Log into the [[Online Care Portal]]. | ||
:# Select the appropriate Account. | :# Select the appropriate Account. | ||
:# Click the | :# Click the "Video Call" button. | ||
:# This will initiate a call to the touchscreen. | :# This will initiate a call to the touchscreen. | ||
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | :# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely. | ||
| Line 29: | Line 29: | ||
==The Resident: Making a Video Call From the Touchscreen== | ==The Resident: Making a Video Call From the Touchscreen== | ||
The resident uses the | The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call. | ||
<br /> | <br /> | ||
Revision as of 18:04, 20 July 2017
Video Chat with a Healthcare Professional
GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.
Making a Video Call
You must be logged into the [[Online Care Portal] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.
- Before You Begin
- For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
- The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
- Important:
Without a webcam or audio connection the call will automatically fail.
- Placing a Call from the Online Care Portal
- Log into the Online Care Portal.
- Select the appropriate Account.
- Click the "Video Call" button.
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
The Resident: Making a Video Call From the Touchscreen
The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.
GC-01-OUM-0082, Rev B