Users - Getting Started

Overview Any user who is going to make or receive Video Chat calls with the Resident, or who should be identified in Caller ID history logs must be set up as a Phone Person. Any user who is going to receive alerts or send letters to the Resident must be set up as a Caregiver/Contact. Any user who is going to log in to monitor activity, upload pictures, update settings, or interact socially with the Resident must be set up as a User.

Adding Users

Users are added in the Online Care Portal by users at the Account Admin, Group Admin or Distributor Admin user level. Once added, for your convenience they are automatically synched to the Caregivers/Contacts section of the Care Menu. The user role assigned to the user determines how many features of the system that user has access to.

• Adding Users
• User Roles
• Caregivers/Contacts
• Phone People