Video Calling
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Video Chat with a Healthcare Professional
GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.
Making a Video Call
You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.
- Before You Begin
- For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls. Video calling will not work on Safari, iPad or iPhone browsers; the mobile iOS app should instead be used.
- The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
- Important:
Without a webcam or audio connection the call will automatically fail.
- Placing a Call from the Online Care Portal
- Log into the Online Care Portal.
- Select the appropriate Account.
- Click the "Video Call" button.
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
- Placing a Call from GrandCare Mobile
- Log into the mobile iOS app with the same credentials as the Online Care Portal.
- Select the appropriate Account.
- Touch the "Video Call" button (if you have access to more than one GrandCare account).
- This will initiate a call to the touchscreen.
- If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
The Resident: Making a Video Call From the Touchscreen
The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.