Call Lists

Overview

When you create a rule, an alert can be sent to caregivers. It might send an email or text to one or to all caregivers, or call the home phone of one caregiver, or the work phone of another. Another option is to have an alert trigger a call list, which is a list of selected phone numbers of selected caregivers.

How a Call List Works

The alert will begin at the top of the list, calling the first number. If the phone call is answered, the caller is asked to press a key on the phone keypad to acknowledge the call. If there is no acknowledgement, whether the call is answered (e.g. by voice mail) or not, the alert call will be placed to that same number a second time. If the call is not acknowledged a second time, the alert will proceed to the second number on the list, and then to the third, and so on, until a call is acknowledged, or until the end of the list is reached.

This is useful for more urgent situations in which you want there to be a high likelihood that an alert will be received. The alert will go through the entire list, trying each number twice, leaving a message if the call is answered by voice mail or an answering machine. Even if there is no acknowledgement, it will stop at the end of the list. It is possible to include an emergency number, or a 24-hour call center, if you want to ensure that the call won't be missed.

Creating a Call List

Call lists consist of phone numbers -- work, home, or cell -- of Caregivers that have been set up in the Settings module on the Care Menu. To cre