Difference between revisions of "Obsolete Help For Care Managers"

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m (Eumhoefer moved page Help For Care Managers to Obsolete Help For Care Managers: Obsolete)
 
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{| style="width:100%; vertical-align:top; background:#F6F3F3;"
{| style="width:100%; vertical-align:top; background:#f9f0ff;"
| style="padding:2px;" | <h2 style="margin:3px; background:#E2CFF2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Groups|Groups]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Distributors|Distributors]]</big></strong></h2><br />Distributors are organizations that manage multiple Groups of accounts. Distributor Admin-level users can perform tasks on all the Accounts and all the [[Groups|Groups]] under the Distributor.<br />
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:CommunitiesIcon.png|right|Distributors]]
:* <span style="font-weight:bold;">[[Distributors|Distributors Overview]]</span> - Learn about the operations available for managing [[Distributors|Distributors]]
::* <span style="font-weight:bold;">[[Distributor Info|Distributor Info]]</span> - View general information about the [[Distributors|Distributor]], such as the contact information, and a log of Distributor activity
::* <span style="font-weight:bold;">[[Distributor Groups|Distributor Groups]]</span> - View and manage the list of [[Groups|Groups]] under the [[Distributors|Distributor]]
::* <span style="font-weight:bold;">[[Distributor Systems|Distributor Systems]]</span> - View and manage the list of Systems under the [[Distributors|Distributor]]
::* <span style="font-weight:bold;">[[Distributor Actions|Distributor Actions]]</span> - Access the controls for managing a [[Distributors|Distributor]]
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<!--    GROUPS    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Groups|Groups]]</big></strong></h2><br />Groups are a business unit of accounts that are managed by a common administrator. Group-level users can perform tasks on all the accounts in the Group.<br />
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| style="color:#000;" | <div style="padding:2px 5px">[[File:CommunitiesIcon.png|right|Groups]]
| style="color:#000;" | <div style="padding:2px 5px">[[File:CommunitiesIcon.png|right|Groups]]
:<span style="font-weight:bold; font-style:italic;">Groups</span><br />
:* <span style="font-weight:bold;">[[Groups|Groups Overview]]</span> - Learn about the operations available for managing [[Groups|Groups]]
:* [[Groups|Groups Overview]]
::* <span style="font-weight:bold;">[[Group Info|Group Info]]</span> - View general information about the [[Groups|Group]], such as contact information, and a log of Group activity
::* [[Group Info|Group Info]]
::* <span style="font-weight:bold;">[[Group Accounts|Group Accounts]]</span> - View and manage a list of Accounts in the [[Groups|Group]]
::* [[Group Accounts|Skype Setup]]
::* <span style="font-weight:bold;">[[Group Systems|Group Systems]]</span> - View and manage the list of Systems in the [[Groups|Group]]
::* [[Group Systems|Date and Time Settings]]
::* <span style="font-weight:bold;">[[Group Users|Group Users]]</span> - View and manage the [[Users|Users]] related to this [[Groups|Group]]
::* [[Group Users|Set Weather City]]
::* <span style="font-weight:bold;">[[Group Actions|Group Actions]]</span> - Access the controls for managing a [[Groups|Group]]
::* [[Group Actions|Group Actions]]
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Troubleshooting</big></strong></h2>
 
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<!--     COMMUNITIES-->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Communities|Communities]]</big></strong></h2><br />Communities are collections of accounts that can share social content. Group-level users can create and manage Communities, and add, schedule, and remove Community content.
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| style="color:#000; padding:2px 5px;" | <div>[[File:TroubleshootingIcon.png|right|Troubleshooting]]
| style="color:#000; padding:2px 5px;" | <div>[[File:CommunitiesIcon.png|right|Communities]]
:<span style="font-weight:bold; font-style:italic;">Tips and Suggestions</span><br />
:* '''[[Communities|Communities Overview]]''' - Learn about the operations available for managing [[Communities|Communities]]
:* [[Antenna Installation Tips|Antenna Installation Tips]]
::* '''[[Community Calendar Events|Community Calendar Events]]''' - Add Calendar Events for all the Accounts in a Community
:* [[Battery Tips for Sensors|Battery Tips for Sensors]]
::* '''[[Community Flyers|Community Flyers]]''' - Add PDF-formatted Flyers for all the Accounts in a Community
:* [[Door Sensor Installation|Door Sensor Installation Tips]]
::* '''[[Community Photos|Community Photos]]''' - Add Photos for all the Accounts in a Community
:* [[Walled Garden|Network - Walled Garden]]
::* '''[[Community Messages|Community Messages]]''' - Send messages to the screen of some or all Residents in a Community
:* [[Troubleshooting Tips|Troubleshooting Tips]]
:* [[Turning Off the System|Turning Off the System]]
:<span style="font-weight:bold; font-style:italic;">Requesting Help with Request Tracker</span><br />
:* [[Search RT by System ID|Search by System ID]]
:* [[Create a New RT Ticket|Create a New Ticket]]
:* [[Add Correspondence to an RT Ticket|Add Correspondence to an RT Ticket]]
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Safety Precautions and Instructions</big></strong></h2>
<!--    USERS     -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Users|Users]]</big></strong></h2><br />Most family and professional caregivers must be set up with User accounts in order to [[Logging In|log in]] to the [[Online Care Portal]], and to use the remote [[Care Menu|Caregiver features]] of the Resident's system.
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SafetyIcon.png|right|Safety Precautions and Instructions]]
| style="color:#000; padding:2px 5px;" | <div>[[File:PeopleIcon.png|right|Users]]
:* [[Packaging and Disposal|Packaging and Disposal]]
:* <span style="font-weight:bold;">[[Users|Users Overview]]</span> - Learn about the operations available for managing [[Users|Users]]
:* [[Cleaning Instructions|Cleaning Instructions]]
::* <span style="font-weight:bold;">[[User Info|User Info]]</span> - View general information about the [[Users|User]], such as contact information, and a log of the User's activity
:* [[Safety Precautions|Safety Precautions]]
::* <span style="font-weight:bold;">[[User Roles|User Roles]]</span> - View the [[Users|User's]] current role(s)
:::* [[User Roles and Privileges|User Roles defined]]
:::* [[Roles and Privileges Chart|User Roles and Privileges Chart]]
::* <span style="font-weight:bold;">[[User Actions|User Actions]]</span> - Access the controls for managing a [[Users|User]]<br /><br />
 
Users of different levels have different features available on the Dashboard when they log in. To see the Dashboard by user:
:* <span style="font-weight:bold;">[[Group-Level Users|Group-Level Users]]</span>
:* <span style="font-weight:bold;">[[Account-Level Users|Account-Level Users]]</span>
:* <span style="font-weight:bold;">[[Resident-Level Users|Resident-Level Users]]</span>
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<div style="text-align: right;"><small>GC-01-OUM-0051 Rev A</small></div>
<div style="text-align: right;"><small>GC-01-OUM-0071 Rev A</small></div>

Latest revision as of 19:23, 12 July 2017

Help For Care Managers
This is the guide for administrators of multiple machines. It provides an overview of the different units of organization, and how to manage them.

Distributors


Distributors are organizations that manage multiple Groups of accounts. Distributor Admin-level users can perform tasks on all the Accounts and all the Groups under the Distributor.
Distributors

Groups


Groups are a business unit of accounts that are managed by a common administrator. Group-level users can perform tasks on all the accounts in the Group.
Groups

Communities


Communities are collections of accounts that can share social content. Group-level users can create and manage Communities, and add, schedule, and remove Community content.
Communities

Users


Most family and professional caregivers must be set up with User accounts in order to log in to the Online Care Portal, and to use the remote Caregiver features of the Resident's system.
Users
  • User Info - View general information about the User, such as contact information, and a log of the User's activity
  • User Roles - View the User's current role(s)

Users of different levels have different features available on the Dashboard when they log in. To see the Dashboard by user:


GC-01-OUM-0071 Rev A