Difference between revisions of "Obsolete Technical Help"

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[[File:LarryAndJane-Small.png|left|Help for the Caregiver]]Use a standard Internet browser to go online and log in to your loved one's system to view activities, monitor vitals, send pictures and messages, designate rules, and more. Interact socially with your loved one who is using the Touchscreen system. Set up rules for activity sensors and health devices to send notifications when something is amiss. Customize the touchscreen system to help your loved one get the most out of the system.<br /><br /> Click on the links below to learn more about the system's many powerful and easy-to-use features.</div>
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[[File:StartFlag.png|left|Getting Started]] <h2 style="margin:3px; background:none; font-weight:bold; text-align:left; border:none; color:#000;">Getting Started</h2>
[[File:ConsultInstructionsForUseIcon.png|Consult Instructions For Use]] <strong>Welcome to GrandCare Help</strong><br />
<div style="font-size:90%;">Just getting started? These links will help you.</div></div>
&nbsp;&nbsp;&nbsp;[[File:newLook.png|Check out our new look]]<span style="font-size:50%;"> We've changed the look of our main help page. Check it out!</span></div>
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* <strong>[[Logging In|Logging In]]</strong> - [[Logging In|Learn how caregivers log in to the online care portal...]]
* <strong>[[Dashboard Overview|Dashboard Overview]]</strong> - [[Dashboard Overview|After you log in, then what? Learn what you can do on the Dashboard page...]]
* <strong>[[Care Menu|Care Menu]]</strong> - [[Care Menu|Learn what the Care Menu is, and how to do what you want to do...]]
* <strong>[[Main Menu|Main Menu]]</strong> - [[Main Menu|Learn what all the features on the Resident's Touchscreen can do...]]
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<!--    New Features in Como 4.4.0     -->
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{| style="width:100%; vertical-align:top; background:#f5faff;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Activity Monitoring - Getting Started|Activity Monitoring]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>What's New?</big></strong></h2>
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| style="color:#000;" | <div style="padding:2px 5px">[[File:ActivityIcon.png|right|Activity Monitoring]]Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the [[Care Menu|Care Menu]], caregivers can [[Logging In|log in]] to assess activity levels, pin-point specific problems, and determine alert rules.<br />
| style="color:#000;" | <div style="padding:2px 5px">[[File:Sidebar.png|right|New touchscreen buttons|link=Notifications]]<strong><em>New Features in the Latest Release</em></strong><br />
:* [[Motion Sensors|Motion Sensors]]
* New - [[Notifications|Notifications]] indicator for new letters on the touchscreen ([[Notifications|Learn more...]])
:* [[Door Sensors|Door Sensors]]
* Bigger sidebar buttons on the Touchscreen (see picture)
:* [[Bed and Chair Sensors|Bed and Chair Sensors]]
* Updates to [[Medication Reminders|Medication Reminders]]:
:* [[Action Buttons|Action Buttons]]
:* [[Medication Reminders|Reminders]] can now be accompanied by a selected tone ([[Medication Reminders|Learn more...]])
:* [[Battery Report|Battery Report]]
:* Medication compliance history ([[Medication Compliance|Learn more...]])
:* [[Activity Monitoring - Getting Started|Activity Monitoring - Getting Started]]</div>
* Update to [[Video Chat Button|Skype]]:
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:* Now communicates with Android devices
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Assessments|Assessments]]</big></strong></h2>
* A New Look for [[Brain Exercises|Trivia]]:
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:* Larger text and color-coordinated subjects
| style="color:#000; padding:2px 5px;" | <div>[[File:AssessmentIcon.png|right|Assessments]] Multiple choice questions answered by the loved one can help you know how things are going. Results can be viewed through the care portal, and are e-mailed to you and other caregivers.<br />
* Addtion of two new sensor choices:
:* [[Assessments|Assessments]]</div>
:* Inovonics EN1620 motion sensor
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:* AeonLabs Z-Wave Multisensor (motion/temp)
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Communication Features - Getting Started|Communication and Social Features]]</big></strong></h2>
</div>
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| style="color:#000; padding:2px 5px;" | <div>[[File:CommunicationIcon.png|right|Communication and Social Features]]You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system.
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Let's Get Started</big></strong></h2>
:* [[Adding Pictures|Adding Pictures]]
:* [[Facebook Picture Feed|Sharing Pictures from Facebook]]
:* [[Calendar|Calendar]]
:* [[Care Coordination Notes|Care Coordination Notes]]
:* [[Letters|Letters]]
:* [[Messages|Messages]]
:* [[Video Chat|Video Chat]]
:* [[Communication Features - Getting Started|Communication Features - Getting Started]]</div>
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[[File:StartFlag.png|right|Getting Started|link=Logging_In]]
<strong><big>&nbsp;[[Logging In|Logging In]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Logging In|Learn how Caregivers log in to the online care portal...]]<br /><br />
<strong><big>[[Dashboard Overview|Dashboard Overview]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Dashboard Overview|After you log in, then what? Learn what you can do on the Dashboard page...]]<br /><br />
<strong><big>&nbsp;[[Care Menu|Care Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Care Menu|Learn what the Care Menu is, and how to do what you want to do...]]<br /><br />
<strong><big>&nbsp;[[Main Menu|Main Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Main Menu|Learn what all the features on the Resident's Touchscreen can do...]]<br /></div>
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Residents|Help For Residents]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Telehealth Monitoring - Getting Started|Health Monitoring]]</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:WellnessIcon.png|right|Health Monitoring]]Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the [[Care Menu|Care Menu]], family and health care providers can [[Logging In|log in]], view data, and set up rules.
| style="color:#000; padding:2px 5px;" | <div>[[File:JaneAndLarry.jpg|left|Help for the Resident|link=Help_For_Residents]] This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Residents|Help For Residents]]</big></strong></div>
:* [[Blood Pressure Monitor|Blood Pressure Monitor]]
:* [[Glucometer|Glucometer]]
:* [[Pulse Oximeter|Pulse Oximeter]]
:* [[Weight Scale|Weight Scale]]
:* [[Health Reports|Health Reports]]
:* [[Battery Report|Battery Report]]
:* [[Telehealth Monitoring - Getting Started|Telehealth Monitoring - Getting Started]]</div>
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Medication Reminders - Overview|Medication Reminders]]</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:MedicationIcon.png|right|Medication Reminders]]The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed.
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:LarryAndJane.jpg|left|Help for the Caregiver|link=Help_For_Caregivers]] Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also set up rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to log in to the online portal, and how to use its features.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></div>
:* [[Medications|Medications]]
:* [[Medication Schedules|Medication Schedules]]
:* [[Medication Reminders|Medication Reminders]]
:* [[Medication Compliance|Medication Compliance]]
:* [[Medication Rules|Medication Rules]]
:* [[Medication Reminders - Overview|Medication Reminders - Overview]]</div>
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<!--    RULES    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Technical Help|Technical Help for Technicians and Installers]]</big></strong></h2>
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Rules and Alerts - Overview|Rules and Alerts - Overview]]</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:NotificationsIcon.png|left|Rules and Alerts]] Caregivers can designate rules as to when and how to be notified about unusual activity in the residence. Rules can be set for activity sensors, health devices, medication compliance, and weather. Alerts can be in many forms, including phone calls, text messages, emails, and on-screen messages.
:* [[Rules and Alerts - Overview|Rules & Alerts - Overview]]</div>
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|-
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SerialCable.jpg|left|Help for Technicians and Installers|link=Technical_Help]] This section is for those who install the systems and peripheral devices, and who provide technical support.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Technical Help|Technical Help]]</big></strong></div>
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<!--    COMMUNICATION    -->
{| style="width:100%; vertical-align:top; background:#f5faff;"
<!--    SAFETY PRECAUTIONS AND GENERAL INSTRUCTIONS    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Safety Precautions and Instructions</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SafetyIcon.png|right|Safety Precautions and Instructions]]
:* [[Packaging and Disposal|Packaging and Disposal]]
:* [[Cleaning Instructions|Cleaning Instructions]]
:* [[Safety Precautions|Safety Precautions]]
</div>
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<!--    SETTINGS    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Settings and Customizing</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SettingsIcon.png|right|Settings and Customizing]]Admin-level caregivers can change settings on your loved one's system, for example what buttons are displayed on the menu and in what order, what types of content appears in the slide show, when the screen sleeps, as well as who can send email to your loved one, make video calls, and receive alerts.
:* [[Touchscreen Main Menu|Touchscreen Main Menu Buttons]]
:* [[Digital Slide Show|Digital Slide Show Settings]]
:* [[Optional Display Settings|Optional Display Settings]]
:* [[Adding Users, Caregivers and Known Callers|Adding Users, Caregivers and Known Callers]]
:* [[Loved Ones|Adding Loved Ones (Residents)]]
</div>
|-
<!--    SMART HOME    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Smart Home</big></strong></h2>
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| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SmartHomeIcon.png|right|Smart Home]]You can monitor and set rules for safe home features on the system.
:* [[Caller ID|Caller ID]]
:* [[Safe Path Lighting|Safe Path Lighting]]
:* [[Temperature|Temperature]]
</div>
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<div style="text-align: right;"><small>GC-01-OUM-0001 Rev B</small></div>

Revision as of 16:16, 5 August 2013

Consult Instructions For Use Welcome to GrandCare Help

   Check out our new look We've changed the look of our main help page. Check it out!

What's New?

New touchscreen buttons
New Features in the Latest Release
  • Now communicates with Android devices
  • Larger text and color-coordinated subjects
  • Addtion of two new sensor choices:
  • Inovonics EN1620 motion sensor
  • AeonLabs Z-Wave Multisensor (motion/temp)

Let's Get Started

Help For Residents

Help for the Resident
This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.

   Help For Residents

Help For Caregivers

Help for the Caregiver
Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also set up rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to log in to the online portal, and how to use its features.

   Help For Caregivers

Technical Help for Technicians and Installers

Help for Technicians and Installers
This section is for those who install the systems and peripheral devices, and who provide technical support.

   Technical Help
GC-01-OUM-0001 Rev B
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