Difference between revisions of "Steps for Setting Up a System"

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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Installation Steps</h3>
 
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Installation Steps</h3>
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* Pre-installation:
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:* Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
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:* Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
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* Your distributor makes the System available to you in GCManage
 
* Your distributor makes the System available to you in GCManage
 
* Locate the System ID Number on the computer
 
* Locate the System ID Number on the computer

Revision as of 20:19, 23 August 2012

Installation Time Estimates

Keep in Mind:

  • Expect a great deal of variation from one client to the next
  • Time estimates assume an ideal, problem-free installation with a well prepared and educated Service Provider, who has done his/her homework

Time Estimates:

  • Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
  • Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
  • Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors

Rule of Thumb: - Plus a few hours

  • These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
  • There are almost always some unique factors involved, so allot a few extra "just in case" hours

Installation Overview

  • Set up installation date & primary caregiver training session
  • Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
  • Collect information for the setup: File:InstallationInformationCollection.pdf
  • Bring up system in office
    • Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
    • Calibrate the screen
    • Install the antennas
    • Pre-set all sensors – make sure they're all reporting in
    • Add any initial rules - try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules
    • Add initial communications - important to load some pictures from caregivers before installation to make the system more appealing to the resident
    • Add Users (not more than 48 hours before, given time-sensitivity of activation links)
    • Add Loved One(s) and Caregivers
  • Install in the residence
    • Give an emergency support number to your primary caregivers
  • Set up 2-week follow-up with caregiver(s)
    • Answer any questions
    • Together assess information & set-up appropriate rules
  • Follow up a few days after this
    • Are rules appropriate (too few/too many calls or emails?)
    • Revise rules as needed

Installation Steps

  • Pre-installation:
  • Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
  • Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)