Difference between revisions of "Steps for Setting Up a System"

From GrandCare Systems
Jump to: navigation, search
Line 38: Line 38:
 
:* Collect information for the setup: [[File:InstallationInformationCollection.pdf]]<br /><br />
 
:* Collect information for the setup: [[File:InstallationInformationCollection.pdf]]<br /><br />
  
* One the Installer's PC:
+
* On the Installer's PC:
 
:* [[Logging In|Login to GCManage]] and access the System (The System ID is on a sticker on the back of the unit)
 
:* [[Logging In|Login to GCManage]] and access the System (The System ID is on a sticker on the back of the unit)
 
:* Edit or verify the resident's [[Time Zone Setup|Time Zone]], and other date and time settings
 
:* Edit or verify the resident's [[Time Zone Setup|Time Zone]], and other date and time settings
 
:* Edit or verify the resident's [[Weather#Setting_the_Weather_City|Weather City]]
 
:* Edit or verify the resident's [[Weather#Setting_the_Weather_City|Weather City]]
 
:* Edit Community Features
 
:* Edit Community Features
 +
:* Push the updated settings to the System
 
:* [[Create an Account|Create an Account for the Resident]]
 
:* [[Create an Account|Create an Account for the Resident]]
 
:* Assign the System to the Account
 
:* Assign the System to the Account
 
:* [[Adding Users, Caregivers and Known Callers|Add Users]], and Assign them to the Account<br /><br />
 
:* [[Adding Users, Caregivers and Known Callers|Add Users]], and Assign them to the Account<br /><br />
  
* Edit the System settings (e.g. Time Zone, Community Features) then Push the updated settings
+
 
* Add the Account
+
* On the GrandCare System:
* Assign the System to the Account
+
:* Turn on the GrandCare system
* [[Calibrate_Touchscreen|Calibrate the screen]]
+
:* [[Calibrate_Touchscreen|Calibrate the screen]]
* Put the system on your [[Network Setup|office network]]  
+
:* Put the system on your [[Network Setup|office network]]  
* [[Flash Setup|Install Flash]]
+
:* [[Flash Setup|Install Flash]]
* [[Skype Setup|Configure Skype]]
+
:* [[Skype Setup|Configure Skype]]
* [[Loved Ones|Add the Loved One(s)/Residents]]
+
* Attach and Configure Applicable Antennas
* [[Caregivers|Add the Caregivers]] (add as many as possible before installing in the residence, and the rest on site)
 
* [[Known Callers|Add Known Callers]] (add as many as possible before installing in the residence, and the rest on site)
 
* Antenna Setup (if used)
 
 
** [[Bluetooth Antenna Configuration|Bluetooth]]
 
** [[Bluetooth Antenna Configuration|Bluetooth]]
 
** [[Inovonics Antenna Installation|Inovonics]]
 
** [[Inovonics Antenna Installation|Inovonics]]
Line 63: Line 61:
 
** [[Z-Stick Installation|Z-Wave Z-Stick]]
 
** [[Z-Stick Installation|Z-Wave Z-Stick]]
 
** [[Z-Troller Installation|Z-Wave Z-Troller]]
 
** [[Z-Troller Installation|Z-Wave Z-Troller]]
 +
 +
* [[Loved Ones|Add the Loved One(s)/Residents]]
 +
* [[Caregivers|Add the Caregivers]] (add as many as possible before installing in the residence, and the rest on site)
 +
* [[Known Callers|Add Known Callers]] (add as many as possible before installing in the residence, and the rest on site)
 +
 
* ADL Sensor Setup (if used)
 
* ADL Sensor Setup (if used)
 
** [[Z-Wave Devices|Z-Wave Device Setup]]
 
** [[Z-Wave Devices|Z-Wave Device Setup]]

Revision as of 16:15, 24 August 2012

Installation Time Estimates

Keep in Mind:

  • Expect a great deal of variation from one client to the next
  • Time estimates assume an ideal, problem-free installation with a well prepared and educated Service Provider, who has done his/her homework

Time Estimates:

  • Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
  • Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
  • Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors

Rule of Thumb: - Plus a few hours

  • These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
  • There are almost always some unique factors involved, so allot a few extra "just in case" hours

Installation Overview

  • Set up installation date & primary caregiver training session
  • Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
  • Collect information for the setup: File:InstallationInformationCollection.pdf
  • Bring up system in office
    • Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
    • Install the antennas
    • Pre-set all sensors – make sure they're all reporting in
    • Add any initial rules - try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules
    • Add initial communications - important to load some pictures from caregivers before installation to make the system more appealing to the resident
    • Add Users (not more than 48 hours before, given time-sensitivity of activation links)
    • Add Loved One(s) and Caregivers
  • Install in the residence
    • Give an emergency support number to your primary caregivers
  • Set up 2-week follow-up with caregiver(s)
    • Answer any questions
    • Together assess information & set-up appropriate rules
  • Follow up a few days after this
    • Are rules appropriate (too few/too many calls or emails?)
    • Revise rules as needed

Installation Steps

  • Pre-installation:
  • Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
  • Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
  • Collect information for the setup: File:InstallationInformationCollection.pdf

  • On the Installer's PC:


  • On the GrandCare System: