Steps for Setting Up a System
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Installation Time Estimates
Keep in Mind:
- Expect a great deal of variation from one client to the next
- Time estimates assume an ideal, problem-free installation with a well prepared and educated Service Provider, who has done his/her homework
Time Estimates:
- Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
- Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
- Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors
Rule of Thumb: - Plus a few hours
- These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
- There are almost always some unique factors involved, so allot a few extra "just in case" hours
Installation Overview
- Set up installation date & primary caregiver training session
- Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
- Collect information for the setup: File:InstallationInformationCollection.pdf
- Bring up system in office
- Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
- Install the antennas
- Pre-set all sensors – make sure they're all reporting in
- Add any initial rules - try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules
- Add initial communications - important to load some pictures from caregivers before installation to make the system more appealing to the resident
- Add Users (not more than 48 hours before, given time-sensitivity of activation links)
- Add Loved One(s) and Caregivers
- Install in the residence
- Give an emergency support number to your primary caregivers
- Set up 2-week follow-up with caregiver(s)
- Answer any questions
- Together assess information & set-up appropriate rules
- Follow up a few days after this
- Are rules appropriate (too few/too many calls or emails?)
- Revise rules as needed
Installation Steps
Pre-installation:
- Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
- Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
- Collect information for the setup: File:InstallationInformationCollection.pdf
On the Installer's PC:
- Login to GCManage and access the System (The System ID is on a sticker on the back of the unit)
- Edit or verify the resident's Time Zone, and other date and time settings
- Edit or verify the resident's Weather City
- Edit Community Features
- Push the updated settings to the System
- Create an Account for the Resident
- Assign the System to the Account
- Add Users, and Assign them to the Account
On the GrandCare System:
- Turn on the GrandCare system
- Calibrate the screen
- Put the system on your office network
- Install Flash
- Configure Skype
- Attach and Configure Applicable Antennas
- Add the Loved One(s)/Residents
- Add the Caregivers (add as many as possible before installing in the residence, and the rest on site)
- Add Known Callers (add as many as possible before installing in the residence, and the rest on site)
- ADL Sensor Setup (if used)
- Z-Wave Device Setup
- Motion Sensor Setup
- Door Sensor Setup Tips
- Bed / Chair Sensor Setup
- Alert Button Setup
- Temperature Sensor Setup
- Lamp Module Setup
- Caller ID Modem Setup
- Medication Dispenser Setup
- Medical Device Setup (if used)
- Set Rules (if used - set up ahead or at residence)
- Medication Management Setup (set up ahead or at residence)
- Add Pictures (set up ahead or at residence)
- Set Up Network (at the client's residence)
- Train resident and family
- Customize touchscreen Main Menu
- Customize Digital Slideshow
- Finalize System Settings