Difference between revisions of "Video Calling"

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You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  
You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  


Through MediKall, you can call residents or other caregivers who are logged into the '''<u>[[Online Care Portal]]</u>'''.<br />
<br />


:<big>'''Before You Begin'''</big>
:<big>'''Before You Begin'''</big>
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:# Log into the '''<u>[[Online Care Portal]]</u>'''.
:# Log into the '''<u>[[Online Care Portal]]</u>'''.
:# Select the appropriate Account.
:# Select the appropriate Account.
:# Click the '''"MediKall" button'''.
:# Click the '''"Video Call" button'''.
:# Select the Person you would like to call. This will automatically place the call.
:# This will automatically place a call to the touchscreen.
<br />
<br />



Revision as of 16:58, 12 July 2017

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.


Making a Video Call

You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.


Before You Begin

For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
The first time you place a call to the touchscreen, your browser will ask for your permission to use your web cam and audio. You must select "Allow" or "Yes" to continue.
Important:
Without a webcam or audio connection the call will automatically fail.


Placing a Call from the Online Care Portal

  1. Log into the Online Care Portal.
  2. Select the appropriate Account.
  3. Click the "Video Call" button.
  4. This will automatically place a call to the touchscreen.


The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call.





GC-01-OUM-0082, Rev A