Difference between revisions of "Video Calling"

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[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
 
[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
'''GrandCare's Video Calling''' is a '''<u>[[HIPAA|HIPAA-compliant]]</u>''' video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a '''<u>[[Users|User]]</u>''' on the '''<u>[[Online Care Portal]]</u>'''.
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'''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]].
  
  
 
==Making a Video Call==
 
==Making a Video Call==
You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  
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You must be logged into the [[Online Care Portal] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  
  
  
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:<big>'''Placing a Call from the Online Care Portal'''</big>
 
:<big>'''Placing a Call from the Online Care Portal'''</big>
 
:<hr>
 
:<hr>
:# Log into the '''<u>[[Online Care Portal]]</u>'''.
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:# Log into the [[Online Care Portal]].
 
:# Select the appropriate Account.
 
:# Select the appropriate Account.
:# Click the '''"Video Call" button'''.
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:# Click the "Video Call" button.
 
:# This will initiate a call to the touchscreen.
 
:# This will initiate a call to the touchscreen.
 
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
 
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
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==The Resident: Making a Video Call From the Touchscreen==
 
==The Resident: Making a Video Call From the Touchscreen==
The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.
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The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.
  
 
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Revision as of 18:04, 20 July 2017

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.


Making a Video Call

You must be logged into the [[Online Care Portal] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.


Before You Begin

For quality purposes, Google Chrome® or Mozilla Firefox® web browsers should be used for video calls.
The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
Important:
Without a webcam or audio connection the call will automatically fail.


Placing a Call from the Online Care Portal

  1. Log into the Online Care Portal.
  2. Select the appropriate Account.
  3. Click the "Video Call" button.
  4. This will initiate a call to the touchscreen.
  5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.


The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.





GC-01-OUM-0082, Rev B