Difference between revisions of "Video Calling"

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[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
[[File:Video_chat_doctor.png|200px|right|frame|Video Chat with a Healthcare Professional]]
'''GrandCare's Video Calling;''' is a '''<u>[[HIPAA|HIPAA-compliant]]</u>''' video chat platform. These video calls are placed to the system directly through the Online Care Portal and are secured to protect resident data. Anyone who would like to have a video chat with the resident needs to be a '''<u>[[Users|User]]</u>''' on the '''<u>[[Online Care Portal]]</u>'''.
'''GrandCare's Video Calling''' is a [[HIPAA|HIPAA-compliant]] video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a [[Users|User]] on the [[Online Care Portal]].




==MediKall Video Chat==
==Making a Video Call==
You must be logged into the '''<u>[[Online Care Portal]]</u>''' in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  
You must be logged into the [[Online Care Portal]] in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.  


Through MediKall, you can call residents or other caregivers who are logged into the '''<u>[[Online Care Portal]]</u>'''.<br />
<br />


:<big>'''Before You Begin'''</big>
:<big>'''Before You Begin'''</big>
:<hr>
:<hr>
:For quality purposes, Google Chrome&#174; or Mozilla Firefox&#174; web browsers should be used for MediKall video chats.
:For quality purposes, the Google Chrome web browser should be used for video calls. For calling on iOS devices, [[mobile|the mobile iOS app]] should instead be used.


:The first time you place a call to the touchscreen, your browser will ask for your permission to use your web cam and audio. You must select "Allow" or "Yes" to continue.
:The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
:{| style="width:50%; background:#F9F0FF; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
| style="text-align:left; color:#000;" |
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:<big>'''Placing a Call from the Online Care Portal'''</big>
:<big>'''Placing a Call from the Online Care Portal'''</big>
:<hr>
:<hr>
:# Log into the '''<u>[[Online Care Portal]]</u>'''.
:# Log into the [[Online Care Portal]].
:# Select the appropriate Account.
:# Select the appropriate Account.
:# Click the '''"MediKall" button'''.
:# Click the "Video Call" button.
:# Select the Person you would like to call. This will automatically place the call.
:# This will initiate a call to the touchscreen.
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
<br />
 
:<big>'''Placing a Call from [[mobile|GrandCare Mobile]]'''</big>
:<hr>
:# Log into [[mobile|the mobile iOS app]] with the same credentials as the [[Online Care Portal]].
:# Select the appropriate Account.
:# Touch the "Video Call" button (if you have access to more than one GrandCare account).
:# This will initiate a call to the touchscreen.
:# If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.
<br />
<br />


==The Resident: Making a Video Call From the Touchscreen==
==The Resident: Making a Video Call From the Touchscreen==
The resident uses the '''<u>[[Video Call Button|"Video Call" button]]</u>''' on the touchscreen to make a video call.
The resident uses the [[Video Call Button|"Video Call" button]] on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.


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[[File:New GrandCare Video Calling.mp4|thumb]]
<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0082, Rev A</small>'''</div>

Latest revision as of 14:11, 11 September 2018

Video Chat with a Healthcare Professional

GrandCare's Video Calling is a HIPAA-compliant video conferencing platform. These video calls are placed to the system directly through the Online Care Portal and are encrypted to protect privacy. Anyone who would like to have a video chat with the resident needs to be a User on the Online Care Portal.


Making a Video Call

You must be logged into the Online Care Portal in order to make, or to receive a video call. Make sure that your computer volume is not muted, and that you have a working microphone and web cam on your computer.


Before You Begin

For quality purposes, the Google Chrome web browser should be used for video calls. For calling on iOS devices, the mobile iOS app should instead be used.
The first time you place a call to the touchscreen, your browser may ask for your permission to use your web cam and microphone. You must select "Allow" or "Yes" to continue.
Important:
Without a webcam or audio connection the call will automatically fail.


Placing a Call from the Online Care Portal

  1. Log into the Online Care Portal.
  2. Select the appropriate Account.
  3. Click the "Video Call" button.
  4. This will initiate a call to the touchscreen.
  5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.


Placing a Call from GrandCare Mobile

  1. Log into the mobile iOS app with the same credentials as the Online Care Portal.
  2. Select the appropriate Account.
  3. Touch the "Video Call" button (if you have access to more than one GrandCare account).
  4. This will initiate a call to the touchscreen.
  5. If the resident does not answer, users with administrator roles may force the touchscreen to answer remotely.


The Resident: Making a Video Call From the Touchscreen

The resident uses the "Video Call" button on the touchscreen to make a video call. The resident must then touch the name of the person they wish to call.



File:New GrandCare Video Calling.mp4