Difference between revisions of "Wellness Notifications and Acknowledgements"

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[[File:BP-RuleCondition.png|right|frame|Define a Notification Condition]]<br />
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[[File:BP-RuleCondition.png|right|frame|Define a Notification Condition]]
[[File:BP-RuleAction.png|right|frame|Define a Notification Type]]<br />
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[[File:BP-RuleAction.png|right|frame|Define a Notification Type]]
  
You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. Acknowledgements can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness.<br />
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You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. '''<u>[[Acknowledgments|Acknowledgments]]</u>''' can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness.<br />
  
These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the <u>[[Care Menu|Care Menu]]</u>.<br />  
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These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the '''<u>[[Care Menu|Care Menu]]</u>'''.<br />  
 
<br />  
 
<br />  
  
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Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email.<br />
 
Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email.<br />
  
Notification types include emails, text messages, phone calls, and <u>[[Call Lists|Call Lists]]</u>.<br />
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Notification types include emails, text messages, phone calls, and '''<u>[[Call Lists|Call Lists]]</u>'''.<br />
 
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<br />
  
 
:<big>'''Set Up a Wellness Notification'''</big>
 
:<big>'''Set Up a Wellness Notification'''</big>
 
:<hr>
 
:<hr>
<br />
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:# Log into the '''<u>[[Online Care Portal|Online Care Portal]]</u>''' and open the '''<u>[[Care Menu|Care Menu]]</u>'''.
:# Log into the '''<u>[[Online Care Portal|Online Care Portal]]</u>''' and open the <u>[[Care Menu|Care Menu]]</u>.
 
 
:# Select the '''"Wellness"''' button.
 
:# Select the '''"Wellness"''' button.
 
:# Under Wellness Rules, click '''"Add New Rule"'''.
 
:# Under Wellness Rules, click '''"Add New Rule"'''.
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:::'''''Optional Settings:'''''
 
:::'''''Optional Settings:'''''
 
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
 
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert<i class="fa fa-check-square"></i> - This setting is for legacy systems.<br />
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::::Managed Alert <i class="fa fa-check-square"></i> - This setting is for legacy systems.<br />
 
<br />
 
<br />
  
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:# From the '''<u>[[Care Menu|Care Menu]]</u>''', select the '''"Wellness"''' button.
 
:# From the '''<u>[[Care Menu|Care Menu]]</u>''', select the '''"Wellness"''' button.
 
:# Click the <i class="fa fa-edit"></i> '''"Edit"''' button to the right of the notification you would like to edit.
 
:# Click the <i class="fa fa-edit"></i> '''"Edit"''' button to the right of the notification you would like to edit.
:# Ensure the proper resident is selected from the resident drop-down list.
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:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of <u>[[Wellness Devices|Wellness Device]]</u> and the condition for the notification.</br>When finished, click '''"Next"''' to continue.
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:# Use the available drop-down lists to specify the type of '''<u>[[Wellness Devices|Wellness Device]]</u>''' and the condition for the notification.</br>When finished, click '''"Next"''' to continue.
 
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to.<br />When complete, click '''"Finish"''' to save the notification changes.
 
:# Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to.<br />When complete, click '''"Finish"''' to save the notification changes.
 
<br />
 
<br />
 
:::'''''Optional Settings:'''''
 
:::'''''Optional Settings:'''''
 
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
 
::::Optional Explanation - Fill in a brief message here to have it included in your notification.
::::Managed Alert<i class="fa fa-check-square"></i> - This setting is for legacy systems.<br />
+
::::Managed Alert <i class="fa fa-check-square"></i> - This setting is for legacy systems.<br />
 +
<br />
 +
 
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==Vital Reading Limits==
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You can set up a single notification for all vital/wellness readings. A high and a low is specified under '''<u>[[Wellness Options]]</u>''' for each wellness reading. Using the rule, '''"If any reading is out of limits"''', you can be notified anytime a wellness reading is taken outside of the specified range.
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This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.
 +
<br />
 
<br />
 
<br />
  
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:# From the '''<u>[[Care Menu|Care Menu]]</u>''', select the '''"Wellness"''' button.
 
:# From the '''<u>[[Care Menu|Care Menu]]</u>''', select the '''"Wellness"''' button.
 
:# Under Wellness Rules, click '''"Add New Rule"'''.
 
:# Under Wellness Rules, click '''"Add New Rule"'''.
:# Ensure the proper resident is selected from the resident drop-down list.
+
:# Ensure that the proper resident is selected from the resident drop-down list.
 
:# Use the drop-down lists to specify the type of wellness reading and select '''"Not Taken"'''. Then select a specific time-frame for the acknowledgement.</br>When finished, click '''"Next"''' to continue.
 
:# Use the drop-down lists to specify the type of wellness reading and select '''"Not Taken"'''. Then select a specific time-frame for the acknowledgement.</br>When finished, click '''"Next"''' to continue.
 
:# Select '''"Request on-screen acknowledgement with tone"'''. Choose the tone you would like for the on-screen acknowledgement.
 
:# Select '''"Request on-screen acknowledgement with tone"'''. Choose the tone you would like for the on-screen acknowledgement.
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:::'''''Optional Settings:'''''
 
:::'''''Optional Settings:'''''
 
::::Optional Explanation - This setting is for legacy systems.
 
::::Optional Explanation - This setting is for legacy systems.
::::Managed Alert<i class="fa fa-check-square"></i> - This setting is for legacy systems.
+
::::Managed Alert <i class="fa fa-check-square"></i> - This setting is for legacy systems.
 
<br />
 
<br />
 
   
 
   
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:<hr>
 
:<hr>
 
<br />
 
<br />
:# From the '''<u>[[Care Menu|Care Menu]]</u>''' Select the '''"Wellness"''' button.
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:# From the '''<u>[[Care Menu|Care Menu]]</u>''', select the '''"Wellness"''' button.
 
:# Click the <i class="fa fa-edit"></i> '''"Edit"''' button to the right of the acknowledgement you would like to edit.
 
:# Click the <i class="fa fa-edit"></i> '''"Edit"''' button to the right of the acknowledgement you would like to edit.
:# Ensure the proper resident is selected from the resident drop-down list.
+
:# Ensure that the proper resident is selected from the resident drop-down list.
:# Use the available drop-down lists to specify the type of <u>[[Wellness Devices|Wellness Device]]</u> and the condition for the notification.</br>When finished, click '''"Next"''' to continue.
+
:# Use the available drop-down lists to specify the type of <u>'''[[Wellness Devices|Wellness Device]]'''</u> and the condition for the notification.</br>When finished, click '''"Next"''' to continue.
 
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to.<br />When complete, click '''"Finish"''' to save the acknowledgement changes.
 
:# Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to.<br />When complete, click '''"Finish"''' to save the acknowledgement changes.
 
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{{ambox
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| type  = content
'''EMAIL NOTIFICATIONS'''<br />It's a good idea to "white list" the GrandCare Notifications Email address in your email account to avoid having notifications treated as spam.<br />Methods vary among email clients, but one good way is to add "noreply@grandcare.com" as a contact in your email address book.
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| text  = '''EMAIL NOTIFICATIONS'''<br /><small>It's a good idea to "white list" the GrandCare Notifications Email address in your email account to avoid having notifications treated as spam.<br />Methods vary among email clients, but one good way is to add "noreply@grandcare.com" as a contact in your email address book.</small>
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}}
  
 
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<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0075 Rev B</small><br />[[Media:WellnessNotifications.pdf|<i class="fa fa-file-pdf-o"></i> PDF Format]]'''</div>
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<div style="text-align: right; margin:5px;">'''<small>GC-01-OUM-0075, Rev C</small>'''</div>

Revision as of 17:30, 28 October 2014

Define a Notification Condition
Define a Notification Type

You can choose to have custom notifications sent to caregivers when a wellness reading is taken, or if a scheduled reading is not taken. Acknowledgments can also be added to the resident's touchscreen to remind them to take a reading and to keep them actively engaged in their wellness.

These Notifications and Acknowledgements are customized using simple selection lists with an intuitive, wizard approach through the Care Menu.

Wellness Notifications

You can choose to have caregivers notified when a reading is taken, is not taken, or if a reading has met a specified condition. Specified conditions include readings that are greater than or less than a specified value (i.e. A reading shows a systolic blood pressure over 200), or an increase or decrease in the reading values over time (i.e. A weight reading decreases more than 5 pounds over three days).

Multiple notifications can be added for any condition. For example, 'Caregiver 1' may get a text message while 'Caregiver 2' gets an email.

Notification types include emails, text messages, phone calls, and Call Lists.

Set Up a Wellness Notification

  1. Log into the Online Care Portal and open the Care Menu.
  2. Select the "Wellness" button.
  3. Under Wellness Rules, click "Add New Rule".
  4. Ensure the proper resident is selected from the resident drop-down list.
  5. Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification.
    If you select "Not Taken", you will be able to select a specific time-frame for the condition.</br>When finished, click "Next" to continue.
  6. Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to.
    When complete, click "Finish" to save the notification.


Optional Settings:
Optional Explanation - Fill in a brief message here to have it included in your notification.
Managed Alert - This setting is for legacy systems.


Edit a Wellness Notification


  1. From the Care Menu, select the "Wellness" button.
  2. Click the "Edit" button to the right of the notification you would like to edit.
  3. Ensure that the proper resident is selected from the resident drop-down list.
  4. Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification.</br>When finished, click "Next" to continue.
  5. Use the available drop-down lists to select the type of notification you would like sent, and the person you would like it sent to.
    When complete, click "Finish" to save the notification changes.


Optional Settings:
Optional Explanation - Fill in a brief message here to have it included in your notification.
Managed Alert - This setting is for legacy systems.


Vital Reading Limits

You can set up a single notification for all vital/wellness readings. A high and a low is specified under Wellness Options for each wellness reading. Using the rule, "If any reading is out of limits", you can be notified anytime a wellness reading is taken outside of the specified range.

This rule can replace separate wellness rules, or be used with them to further customize wellness acknowledgements.

Wellness Acknowledgements on the Touchscreen

Wellness Acknowledgment on the Touchscreen
Creating an Wellness Acknowledgment

Acknowledgments are a good way to remind a resident to take a wellness reading. They show a pop-up with a message and play an optional tone. The resident must acknowledge the message in order to make it disappear.

Set Up a Wellness Acknowledgement


  1. From the Care Menu, select the "Wellness" button.
  2. Under Wellness Rules, click "Add New Rule".
  3. Ensure that the proper resident is selected from the resident drop-down list.
  4. Use the drop-down lists to specify the type of wellness reading and select "Not Taken". Then select a specific time-frame for the acknowledgement.</br>When finished, click "Next" to continue.
  5. Select "Request on-screen acknowledgement with tone". Choose the tone you would like for the on-screen acknowledgement.
  6. Enter a message to appear on the on-screen acknowledgement.</br>When complete, click "Finish" to save the notification.


Optional Settings:
Optional Explanation - This setting is for legacy systems.
Managed Alert - This setting is for legacy systems.


Edit a Wellness Acknowledgement


  1. From the Care Menu, select the "Wellness" button.
  2. Click the "Edit" button to the right of the acknowledgement you would like to edit.
  3. Ensure that the proper resident is selected from the resident drop-down list.
  4. Use the available drop-down lists to specify the type of Wellness Device and the condition for the notification.</br>When finished, click "Next" to continue.
  5. Use the available drop-down lists to select the type of acknowledgement you would like sent, and the person you would like it sent to.
    When complete, click "Finish" to save the acknowledgement changes.


Optional Settings:
Optional Explanation - Fill in a brief message here to have it included in your notification.
Managed Alert - This setting is for legacy systems.



Enabling and Disabling Notifications and Acknowledgements

A check box to the left of each notification and/or acknowledgement lets you set whether the rule is enabled or disabled. You can disable any notification by clicking the box to uncheck it. To re-enable a notification click the box to check it.

Enable and disable notifications and acknowledgements while the resident is on vacation, so that alerts won't be sent out during that time.

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GC-01-OUM-0075, Rev C