Steps for Setting Up a System
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Installation Time EstimatesKeep in Mind:
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Time Estimates:
- Assessment: 1 to 2 hours - Includes: interviewing family, determining potential rules, surveying the home/loved one, family orientation (how to check, add pictures, etc.)
- Pre-install: 1 to 2 hours - Includes GC Manage set up (account, users, caregivers), setting up sensors & initial rules
- Installation: 1 to 2 hours - Includes: Placing the system in the home along with sensors
Rule of Thumb: - Plus a few hours
- These are estimates assume no tech difficulty or extra assistance/help for family and caregiver
- There are almost always some unique factors involved, so allot a few extra "just in case" hours
Installation Overview
- Set up installation date & primary caregiver training session
- Set up a time to talk with primary caregiver about system capabilities and help set-up rules, add pictures, etc.
- Collect information for the setup
- Bring up system in office
- Allow time for any updates to apply. (New systems may not have any updates. Systems that you have held in inventory for a period of time may have more.)
- Install the antennas
- Pre-set and test all sensors
- Add any initial rules (Try to add as few as possible for 2 weeks – learn what's normal before setting most of the rules)
- Add initial communications (Important to load some pictures from caregivers before installation to make the system more appealing to the resident)
- Add Users
- Add Loved One(s), Caregivers, and Known Callers
- Install in the residence
- Give an emergency support number to your primary caregivers
- Set up 2-week follow-up with caregiver(s)
- Answer any questions
- Together assess information & set-up appropriate rules
- Follow up a few days after this
- Are rules appropriate (too few/too many calls or emails?)
- Revise rules as needed
Installation Steps
Pre-installation:
- Resident/Loved One/Care Receiver: Get name, address, phone, age, gender, level of education
- Family Caregivers: Get names, relationships, emails, Skype handles, phone numbers (home, work, cell)
- Collect information for the setup: Media:InstallationInformationCollection.pdf
On the Installer's PC:
- Login to the Online Care Portal and access the System (The System ID is on a sticker on the back of the unit)
- Edit or verify the resident's Time Zone, and other date and time settings
- Edit or verify the resident's Weather City
- Edit Community Features
- Push the updated settings to the System
- Create an Account for the Resident
- Assign the System to the Account
- Add Users, and Assign them to the Account
- Assign a Primary User to the Account
On the Touchscreen System:
- Turn on the system
- Calibrate the screen
- Put the system on your office network
- Attach and Configure Applicable Antennas
On the Installer's PC:
- Login to the Online Care Portal
- Add the Resident
- Add all known Caregivers (additional caregivers may be added during the installation at the residence)
- Add Known Callers (especially Skype addresses)
On the Installer's PC and the Touchscreen System:
- Activity Device Setup (Motion Sensors, Door Sensors, Bed Sensors, Caller ID Modems, Action Buttons, Medication Dispensers)
- Z-Wave Device Setup
- X10 Device Setup
- Inovonics Device Setup
- Sensor Setup Tips:
- Medical Device Setup
- Set Rules (may also be added at the residence)
- Medication Management Setup (may also be added at the residence)
- Customize HomeBase Touchscreen (may also be edited at the residence)
- Add Pictures
- Customize Touchscreen Main Menu
- Customize Digital Slideshow
At the Residence:
- Set Up Network
- Set up System
- Antennas
- Add batteries
- Place sensors
- Finish data entry (e.g. Caregivers, Known Callers, Medications, Pictures, etc.)
- Train Resident and Family
GC-01-OUM-0023 Rev B