Users - Getting Started
In order to log in to the Online Care Portal, and to use the remote Caregiver features of the Resident's system, a person must have a User Account. Users are added in the Online Care Portal by users at the Account Admin, Group Admin or Distributor Admin user level. Once added as users, for your convenience they are automatically added as Caregivers/Contacts in the People module of the Care Menu. The user role assigned to the user determines how many features of the system that user has access to. The system installer should have set up at least one user for the system, and assigned that person to be the Account Admin. This User has sufficient security permissions to add additional Users. (See instructions for adding new users.)
Users and Caregivers are often one and the same. The primary purpose of Caregivers is to receive alerts from the system, for example a phone call if the door opens in the middle of the night, or a text if medications haven't been accessed at the proper time. People also need to be set up as Caregivers if they are going to send Messages or Letters on the system. When a User is created, in most cases that person is set up as a Caregiver at the same time, automatically. In addition, users at the Admin, Distributor Admin, and Group Admin level are not automatically set up as Caregivers, and must be set up manually on every account for which they are to receive alerts.