Obsolete Technical Help

Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Setting Up the System Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the Care Menu, caregivers can log in to assess activity levels, pin-point specific problems, and determine alert rules. System Setup - Getting Started Steps for Setting Up a System Tools to Bring to an Installation Supported Hardware List Troubleshooting You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system. Troubleshooting - Getting Started Antenna Installation Tips Battery Tips for Sensors Door Sensor Installation Tips Troubleshooting Tips Network - Walled Garden

Users Your loved one's system has many entertainment features, most of which don't require any setup by Caregivers. Users - Getting Started Adding Users, Caregivers and Phone People User Roles Adding ADL Devices Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the Care Menu, family and health care providers can log in, view data, and set up rules. Activity Sensors - Getting Started Inovonics Inovonics (EN4000) Antenna Configuration Add Inovonics Devices Z-Wave Z-Stick Configuration Z-Troller Configuration Add Z-Wave Devices Add a Z-Wave Lamp Module as a Repeater on an Existing Network X10 X10 (W800) Antenna Configuration Add X10 Devices Other Attaching a Sensor to a Pressure Mat Battery Tips for Sensors Adding Health Devices The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed. Health Devices - Getting Started Bluetooth Antenna Configuration Add a Blood Pressure Monitor Add a Glucometer Add a Pulse Oximeter Add a Weight Scale Battery Report

Online Care Portal

Online Care Portal Overview

Account-Level Users

Resident-Level Users

Getting Started

Safety Precautions

Packaging and Disposal

Cleaning Instructions

System Setup

Network Setup

Calibrate the Touchscreen

Flash Setup

Skype Setup

Date and Time Settings

Set Weather City

Troubleshooting

Skype on Android Devices

Request Tracker

Search by System ID

Create a New Ticket

Add Correspondence to an RT Ticket

GC-01-OUM-0051 Rev A