Obsolete Technical Help

This is the technical guide, intended for technicians and installers who are responsible for setting up and supporting systems for clients. It provides an overview to to the entire setup process, and includes steps for setting up user and account information, as well as specific steps for pairing particular peripherals with a system.

Setting Up the System General Setup Info Steps for Setting Up a System Tools to Bring to an Installation Supported Hardware List Online Care Portal Overview Some Specific Setup Steps Network Setup Calibrate the Touchscreen Flash Setup Skype Setup Date and Time Settings Set Weather City Additional System Settings Troubleshooting Tips and Suggestions Antenna Installation Tips Battery Tips for Sensors Door Sensor Installation Tips Network - Walled Garden Troubleshooting Tips Turning Off the System Requesting Help with Request Tracker Search by System ID Create a New Ticket Add Correspondence to an RT Ticket Safety Precautions and Instructions Packaging and Disposal Cleaning Instructions Safety Precautions

Adding ADL Devices Activity Sensors - Getting Started Inovonics Inovonics (EN4000) Antenna Configuration Add Inovonics Devices Z-Wave Z-Stick Configuration Z-Troller Configuration Add Z-Wave Devices Add a Z-Wave Lamp Module as a Repeater on an Existing Network X10 X10 (W800) Antenna Configuration Add X10 Devices Other Attaching a Sensor to a Pressure Mat Battery Tips for Sensors Battery Report Adding Health Devices Health Devices - Getting Started Bluetooth Antenna Configuration Add a Blood Pressure Monitor Add a Glucometer Add a Pulse Oximeter Add a Weight Scale Battery Report Users Users - Getting Started (Adding Users, Phone People and Caregivers) User Roles: User Roles and Privileges Chart User Roles Defined Group-Level Users Account-Level Users Resident-Level Users

GC-01-OUM-0070 Rev A