Obsolete Technical Help

From GrandCare Systems
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Help for the Caregiver
Use a standard Internet browser to go online and log in to your loved one's system to view activities, monitor vitals, send pictures and messages, designate rules, and more. Interact socially with your loved one who is using the Touchscreen system. Set up rules for activity sensors and health devices to send notifications when something is amiss. Customize the touchscreen system to help your loved one get the most out of the system.

Click on the links below to learn more about the system's many powerful and easy-to-use features.


Online Care Portal


Online Care Portal Overview
Account-Level Users
Resident-Level Users

Getting Started


Steps for Setting Up a System
Tools to Bring to an Installation
Supported Hardware List
Safety Precautions
Packaging and Disposal
Cleaning Instructions

System Setup


Network Setup
Calibrate the Touchscreen
Flash Setup
Skype Setup
Date and Time Settings
Set Weather City

Antenna Setup

Antenna Installation Tips
Bluetooth Antenna Configuration
Inovonics (EN4000) Antenna Configuration
X10 (W800) Antenna Configuration
Z-Stick Configuration
Z-Troller Configuration

ADL Device Setup

Add Inovonics Devices
Add X10 Devices
Add Z-Wave Devices
Add a Z-Wave Lamp Module as a Repeater on an Existing Network
Door Sensor Installation Tips
Attaching a Sensor to a Pressure Mat
Battery Tips for Sensors

Health Device Setup

Add a Blood Pressure Monitor
Add a Glucometer
Add a Pulse Oximeter
Add a Weight Scale

Troubleshooting

Troubleshooting Tips
Skype on Android Devices

Network Issues

Walled Garden

Request Tracker

Search by System ID
Create a New Ticket
Add Correspondence to an RT Ticket