Obsolete Technical Help

Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Online Care Portal

Online Care Portal Overview

Account-Level Users

Resident-Level Users

Getting Started

Steps for Setting Up a System

Tools to Bring to an Installation

Supported Hardware List

Safety Precautions

Packaging and Disposal

Cleaning Instructions

System Setup

Network Setup

Calibrate the Touchscreen

Flash Setup

Skype Setup

Date and Time Settings

Set Weather City

Antenna Setup

Antenna Installation Tips

Bluetooth Antenna Configuration

Inovonics (EN4000) Antenna Configuration

X10 (W800) Antenna Configuration

Z-Stick Configuration

Z-Troller Configuration

ADL Device Setup

Add Inovonics Devices

Add X10 Devices

Add Z-Wave Devices

Add a Z-Wave Lamp Module as a Repeater on an Existing Network

Door Sensor Installation Tips

Attaching a Sensor to a Pressure Mat

Battery Tips for Sensors

Health Device Setup

Add a Blood Pressure Monitor

Add a Glucometer

Add a Pulse Oximeter

Add a Weight Scale

Troubleshooting

Troubleshooting Tips

Skype on Android Devices

Network Issues

Walled Garden

Request Tracker

Search by System ID

Create a New Ticket

Add Correspondence to an RT Ticket