Obsolete Technical Help

From GrandCare Systems
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Technical Help
Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Setting Up the System

Troubleshooting

Safety Precautions and Instructions

Users

Adding ADL Devices

Adding Health Devices


Online Care Portal


Online Care Portal Overview
Account-Level Users
Resident-Level Users

Getting Started


Safety Precautions
Packaging and Disposal
Cleaning Instructions

System Setup


Network Setup
Calibrate the Touchscreen
Flash Setup
Skype Setup
Date and Time Settings
Set Weather City

Antenna Setup



Troubleshooting

Skype on Android Devices


Request Tracker

Search by System ID
Create a New Ticket
Add Correspondence to an RT Ticket


GC-01-OUM-0051 Rev A