Obsolete Technical Help

Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Setting Up the System Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the Care Menu, caregivers can log in to assess activity levels, pin-point specific problems, and determine alert rules. System Setup - Getting Started Steps for Setting Up a System Tools to Bring to an Installation Supported Hardware List Assessments Multiple choice questions answered by the loved one can help you know how things are going. Results can be viewed through the care portal, and are e-mailed to you and other caregivers. Assessments Communication and Social Features You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system. Communication Features - Getting Started Adding Pictures Sharing Pictures from Facebook Calendar Care Coordination Notes Letters Messages Video Chat

Users Your loved one's system has many entertainment features, most of which don't require any setup by Caregivers. Users - Getting Started Adding Users, Caregivers and Phone People User Roles Adding ADL Devices Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the Care Menu, family and health care providers can log in, view data, and set up rules. Health Monitoring - Getting Started Blood Pressure Monitor Glucometer Pulse Oximeter Weight Scale Health Reports Battery Report Medication Reminders The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed. Medication Reminders - Getting Started Medications Medication Schedules Medication Reminders Medication Compliance Medication Rules

Rules and Alerts - Getting Started Caregivers can designate rules as to when and how to be notified about unusual activity in the residence. Rules can be set for activity sensors, health devices, medication compliance, and weather. Alerts can be in many forms, including phone calls, text messages, emails, and on-screen messages. Rules & Alerts - Getting Started Safety Precautions and Instructions Packaging and Disposal Cleaning Instructions Safety Precautions Settings and Customizing Admin-level caregivers can change settings on your loved one's system, for example what buttons are displayed on the menu and in what order, what types of content appears in the slide show, when the screen sleeps, as well as who can send email to your loved one, make video calls, and receive alerts. Touchscreen Main Menu Buttons Digital Slide Show Settings Optional Display Settings Adding Users, Caregivers and Known Callers Adding Loved Ones (Residents) Smart Home You can monitor and set rules for safe home features on the system. Caller ID Safe Path Lighting Temperature Online Care Portal Online Care Portal Overview Account-Level Users Resident-Level Users Getting Started Safety Precautions Packaging and Disposal Cleaning Instructions System Setup Network Setup Calibrate the Touchscreen Flash Setup Skype Setup Date and Time Settings Set Weather City Antenna Setup Antenna Installation Tips Bluetooth Antenna Configuration Inovonics (EN4000) Antenna Configuration X10 (W800) Antenna Configuration Z-Stick Configuration Z-Troller Configuration ADL Device Setup Add Inovonics Devices Add X10 Devices Add Z-Wave Devices Add a Z-Wave Lamp Module as a Repeater on an Existing Network Door Sensor Installation Tips Attaching a Sensor to a Pressure Mat Battery Tips for Sensors Health Device Setup Add a Blood Pressure Monitor Add a Glucometer Add a Pulse Oximeter Add a Weight Scale Troubleshooting Troubleshooting Tips Skype on Android Devices Network Issues Walled Garden Request Tracker Search by System ID Create a New Ticket Add Correspondence to an RT Ticket GC-01-OUM-0051 Rev A