Difference between revisions of "Obsolete Technical Help"

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<!--    Getting Started     -->
<!--    WELCOME TO GRANDCARE HELP     -->
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[[File:ConsultInstructionsForUseIcon.png|Consult Instructions For Use]] <strong>Welcome to GrandCare Help</strong><br />
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&nbsp;&nbsp;&nbsp;[[File:newLook.png|Check out our new look]]<span style="font-size:50%;"> We've changed the look of our main help page. Check it out!</span></div>
:'''This is the technical guide, intended for the people who set up and manage systems.<br />It provides an overview to the entire setup process.'''
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<!--    WHAT'S NEW SECTION    -->
:System setup includes adding devices, editing users, and adding the system to a network.<br />
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{| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>What's New?</big></strong></h2>
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| style="color:#000;" | <div style="padding:2px 5px">[[File:Sidebar.png|right|New touchscreen buttons|link=Notifications]]<strong><em>New Features in the Latest Release</em></strong><br />
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* New - [[Notifications|Notifications]] indicator for new letters on the touchscreen ([[Notifications|Learn more...]])
:<big><big>'''General Setup'''</big></big>
* Bigger sidebar buttons on the Touchscreen (see picture)
:'''<u>[[Steps for Setting Up a System]]</u>'''
* Updates to [[Medication Reminders|Medication Reminders]]:
:'''<u>[[Tools to Bring to an Installation]]</u>'''
:* [[Medication Reminders|Reminders]] can now be accompanied by a selected tone ([[Medication Reminders|Learn more...]])
:'''<u>[[Online Care Portal Overview]]</u>'''
:* Medication compliance history ([[Medication Compliance|Learn more...]])
:'''<u>[[Touchscreen PINs]]</u>'''
* Update to [[Video Chat Button|Skype]]:
<br />
:* Now communicates with Android devices
<br />
* A New Look for [[Brain Exercises|Trivia]]:
<br />
:* Larger text and color-coordinated subjects
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* Addtion of two new sensor choices:
:<big><big>'''Advanced Setup'''</big></big>
:* Inovonics EN1620 motion sensor
:'''<u>[[Network Setup]]</u>'''
:* AeonLabs Z-Wave Multisensor (motion/temp)
:'''<u>[[Calibrate Touchscreen|Touchscreen Calibration]]</u>'''
</div>
:'''<u>[[Flash Setup]]</u>'''
:'''<u>[[Weather|Set Weather City]]</u>'''
:'''<u>[[Date and Time Settings]]</u>'''
:'''<u>[[System Settings|Additional System Settings]]</u>'''
<br />
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:<big><big>'''User Management'''</big></big>
:'''<u>[[Users]]</u>'''
:'''<u>[[User Roles and Privileges]]</u>'''
:'''<u>[[Roles and Privileges Chart]]</u>'''
:'''<u>[[Resident-Level Users]]</u>'''
:'''<u>[[Group-Level Users]]</u>'''
:'''<u>[[Account-Level Users]]</u>'''
<br />
|-
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Let's Get Started</big></strong></h2>
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:<big><big>'''Wellness Devices'''</big></big>
:'''<u>[[Wellness Devices]]</u>'''
:'''<u>[[Bluetooth Antenna]]</u>'''
:'''<u>[[Blood Pressure Monitor]]</u>'''
:'''<u>[[Glucometer]]</u>'''
:'''<u>[[Pulse Oximeter]]</u>'''
:'''<u>[[Add a Weight Scale]]</u>'''
:'''<u>[[Ear Thermometer]]</u>'''
<br />
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:<big><big>'''Inovonics Sensors'''</big></big>
:'''<u>[[Activity Sensors - Getting Started|Activity Monitoring]]</u>'''
:'''<u>[[Inovonics Antenna Installation]]</u>'''
:'''<u>[[Add Inovonics Devices]]</u>'''
:'''<u>[[Attaching a Sensor to a Pressure Mat|Pressure Mat Setup]]</u>'''
:'''<u>[[Door Sensor Installation]]</u>'''
:'''<u>[[Battery Tips for Sensors]]</u>'''
<br />
<br />
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:<big><big>'''Other ADL Sensors'''</big></big>
:'''<u>[[Z-Stick Configuration]]</u>'''
:'''<u>[[Add Z-Wave Devices]]</u>'''
:'''<u>[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Z-Wave Lamp Module Repeaters]]</u>'''
:'''<u>[[X10 Antenna Installation]]</u>'''
:'''<u>[[Add X10 Devices]]</u>'''
<br />
<br />
<br />
|-
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[[File:StartFlag.png|right|Getting Started|link=Logging_In]]
:<big><big>'''Safety Precautions'''</big></big>
<strong><big>&nbsp;[[Logging In|Logging In]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Logging In|Learn how Caregivers log in to the online care portal...]]<br /><br />
:'''<u>[[Turning Off the System]]</u>'''
<strong><big>[[Dashboard Overview|Dashboard Overview]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Dashboard Overview|After you log in, then what? Learn what you can do on the Dashboard page...]]<br /><br />
:'''<u>[[Packaging and Disposal]]</u>'''
<strong><big>&nbsp;[[Care Menu|Care Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Care Menu|Learn what the Care Menu is, and how to do what you want to do...]]<br /><br />
:'''<u>[[Cleaning Instructions]]</u>'''
<strong><big>&nbsp;[[Main Menu|Main Menu]]</big></strong><br />&nbsp;&nbsp;&nbsp;&nbsp;&#9679; [[Main Menu|Learn what all the features on the Resident's Touchscreen can do...]]<br /></div>
:'''<u>[[Safety Precautions]]</u>'''
<br />
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:<big><big>'''Troubleshooting'''</big></big>
:'''<u>[[Troubleshooting Tips]]</u>'''
:'''<u>[[Battery Report]]</u>'''
<br />
<br />
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:<big><big>'''Requesting Help'''</big></big>
:'''<u>[[Create a New RT Ticket]]</u>'''
:'''<u>[[Add Correspondence to an RT Ticket]]</u>'''
:'''<u>[[Search RT by System ID]]</u>'''
<br />
<br />
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<!--    RESIDENT, CAREGIVER, TECHNICIAN     -->
    <!--    Quick Links     -->
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{| style="width:100%; vertical-align:top; background:#EFF5FF;"
    {| style="width:100%; vertical-align:top; background:#EFF5FF;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Residents|Help For Residents]]</big></strong></h2>
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| style="color:#000; padding:2px 5px;" | <div>[[File:JaneAndLarry.jpg|left|Help for the Resident|link=Help_For_Residents]] This section explains all the features of the Touchscreen system, button by button, so the Resident can see what each feature does, and how to use it.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Residents|Help For Residents]]</big></strong></div>
    | style="color:#000;" | <div style="padding:2px 5px">
|-
[[File:TroubleshootingIcon.png|right|Troubleshooting]]
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></h2>
'''<big><big><big><big>Quick Links</big></big></big></big>'''<br />
|-
<br />
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:LarryAndJane.jpg|left|Help for the Caregiver|link=Help_For_Caregivers]] Caregivers can use the online portal to interact socially with Residents who are using the Touchscreen system. Caregivers can also set up rules for activity sensors and health devices. In addition, Caregivers can customize the Touchscreen system to help the Resident get the most out of the system. This section explains how to log in to the online portal, and how to use its features.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Help For Caregivers|Help For Caregivers]]</big></strong></div>
: '''<big><big>[[MediKall]]</big></big>'''
|-
: '''<big><big>[[Video Chat]]</big></big>'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Technical Help|Technical Help for Technicians and Installers]]</big></strong></h2>
<br />
|-
: '''<big><big>[[Analytics]]</big></big>'''
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SerialCable.jpg|left|Help for Technicians and Installers|link=Technical_Help]] This section is for those who install the systems and peripheral devices, and who provide technical support.<br /><br />&nbsp;&nbsp;&nbsp;<strong><big>[[Technical Help|Technical Help]]</big></strong></div>
: '''<big><big>[[Reports]]</big></big>'''
<br />
: '''<big><big>[[Caregiver Check In]]</big></big>'''
: '''<big><big>[[Care Plan]]</big></big>'''
: '''<big><big>[[Care Notes]]</big></big>'''
: '''<big><big>[[Medication]]</big></big>'''
: '''<big><big>[[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big></big>'''
<br />
: '''<big><big>[[Today's Schedule]]</big></big>'''
: '''<big><big>[[Add or Edit Events on Touchscreen|Add or Edit Events]]</big></big>'''
: '''<big><big>[[Event Reminders]]</big></big>'''
: '''<big><big>[[Acknowledgments]]</big></big>'''
<br />
: '''<big><big>[[HIPAA]]</big></big>'''
[[File:WellnessIcon.png|left|Telehealth Devices]]
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<div style="text-align: right;"><small>GC-01-OUM-0001 Rev B</small></div>
<br />
<div style="text-align: right;"><small>'''GC-01-OUM-0070, Rev B'''</small></div>

Latest revision as of 19:09, 12 July 2017

This is the technical guide, intended for the people who set up and manage systems.
It provides an overview to the entire setup process.
System setup includes adding devices, editing users, and adding the system to a network.


General Setup
Steps for Setting Up a System
Tools to Bring to an Installation
Online Care Portal Overview
Touchscreen PINs
Advanced Setup
Network Setup
Touchscreen Calibration
Flash Setup
Set Weather City
Date and Time Settings
Additional System Settings
User Management
Users
User Roles and Privileges
Roles and Privileges Chart
Resident-Level Users
Group-Level Users
Account-Level Users


Wellness Devices
Wellness Devices
Bluetooth Antenna
Blood Pressure Monitor
Glucometer
Pulse Oximeter
Add a Weight Scale
Ear Thermometer
Inovonics Sensors
Activity Monitoring
Inovonics Antenna Installation
Add Inovonics Devices
Pressure Mat Setup
Door Sensor Installation
Battery Tips for Sensors
Other ADL Sensors
Z-Stick Configuration
Add Z-Wave Devices
Z-Wave Lamp Module Repeaters
X10 Antenna Installation
Add X10 Devices




Safety Precautions
Turning Off the System
Packaging and Disposal
Cleaning Instructions
Safety Precautions
Troubleshooting
Troubleshooting Tips
Battery Report
Requesting Help
Create a New RT Ticket
Add Correspondence to an RT Ticket
Search RT by System ID


GC-01-OUM-0070, Rev B
Retrieved from "https://help.grandcare.com/index.php?title=Obsolete_Technical_Help&oldid=6186"