Difference between revisions of "Obsolete Technical Help"

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m (Eumhoefer moved page Technical Help to Obsolete Technical Help: Obsolete)
 
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{| style="width:66%; background:#f5faff; margin:1.2em 0 6px 0; border:1px solid #cedff2;"
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<!--    HELP FOR CAREGIVERS    -->
{| style="border:none; background:none;" |
| style="text-align:left; color:#000;" |
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
[[File:LarryAndJane-Small.png|left|Help for the Caregiver]]Use a standard Internet browser to go online and log in to your loved one's system to view activities, monitor vitals, send pictures and messages, designate rules, and more. Interact socially with your loved one who is using the Touchscreen system. Set up rules for activity sensors and health devices to send notifications when something is amiss. Customize the touchscreen system to help your loved one get the most out of the system.<br /><br /> Click on the links below to learn more about the system's many powerful and easy-to-use features.</div>
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<!--    GETTING STARTED BOX    -->
{| style="width:100%; background:#f5faff; margin:1.2em 0 6px 0; border:1px solid #cedff2;"
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<!--    GETTING STARTED    -->
{| style="border:none; background:none;" |
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<div style="font-size:120%; border:none; margin:0; padding:.1em; color:#000;">
[[File:StartFlag.png|left|Getting Started]] <h2 style="margin:3px; background:none; font-weight:bold; text-align:left; border:none; color:#000;">Getting Started</h2>
<div style="font-size:90%;">Just getting started? These links will help you.</div></div>
|}
<!--        PORTAL LIST ON RIGHT-HAND SIDE        -->
| style="width:70%; font-size:100%;" |
* <strong>[[Logging In|Logging In]]</strong> - [[Logging In|Learn how caregivers log in to the online care portal...]]
* <strong>[[Dashboard Overview|Dashboard Overview]]</strong> - [[Dashboard Overview|After you log in, then what? Learn what you can do on the Dashboard page...]]
* <strong>[[Care Menu|Care Menu]]</strong> - [[Care Menu|Learn what the Care Menu is, and how to do what you want to do...]]
* <strong>[[Main Menu|Main Menu]]</strong> - [[Main Menu|Learn what all the features on the Resident's Touchscreen can do...]]
|}
 
<!--    LEFT COLUMN     -->
{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
<!--    ADL     -->
<!--    Getting Started     -->
| style="width:32%; border:1px solid #cedff2; background:#f5faff; vertical-align:top; color:#000;" |
| style="width:70%; border:1px solid #cedff2; background:none; vertical-align:top; color:#000;" |
{| style="width:100%; vertical-align:top; background:#f5faff;"
{| style="vertical-align:top; margin:4px 0 0 0; background:none; width:100%;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Activity Monitoring - Getting Started|Activity Monitoring]]</big></strong></h2>
| colspan="3" |<div style="padding:6px 5px"></div>
|-
|-
| style="color:#000;" | <div style="padding:2px 5px">[[File:ActivityIcon.png|right|Activity Monitoring]]Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the [[Care Menu|Care Menu]], caregivers can [[Logging In|log in]] to assess activity levels, pin-point specific problems, and determine alert rules.<br />
| colspan="3" |
:* [[Motion Sensors|Motion Sensors]]
:'''This is the technical guide, intended for the people who set up and manage systems.<br />It provides an overview to the entire setup process.'''
:* [[Door Sensors|Door Sensors]]
 
:* [[Bed and Chair Sensors|Bed and Chair Sensors]]
:System setup includes adding devices, editing users, and adding the system to a network.<br />
:* [[Action Buttons|Action Buttons]]
<br />
:* [[Battery Report|Battery Report]]
:* [[Activity Monitoring - Getting Started|Activity Monitoring - Getting Started]]</div>
|-
|-
<!--    HEALTH    -->
|
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Telehealth Monitoring - Getting Started|Health Monitoring]]</big></strong></h2>
:<big><big>'''General Setup'''</big></big>
:'''<u>[[Steps for Setting Up a System]]</u>'''
:'''<u>[[Tools to Bring to an Installation]]</u>'''
:'''<u>[[Online Care Portal Overview]]</u>'''
:'''<u>[[Touchscreen PINs]]</u>'''
<br />
<br />
<br />
|
:<big><big>'''Advanced Setup'''</big></big>
:'''<u>[[Network Setup]]</u>'''
:'''<u>[[Calibrate Touchscreen|Touchscreen Calibration]]</u>'''
:'''<u>[[Flash Setup]]</u>'''
:'''<u>[[Weather|Set Weather City]]</u>'''
:'''<u>[[Date and Time Settings]]</u>'''
:'''<u>[[System Settings|Additional System Settings]]</u>'''
<br />
|
:<big><big>'''User Management'''</big></big>
:'''<u>[[Users]]</u>'''
:'''<u>[[User Roles and Privileges]]</u>'''
:'''<u>[[Roles and Privileges Chart]]</u>'''
:'''<u>[[Resident-Level Users]]</u>'''
:'''<u>[[Group-Level Users]]</u>'''
:'''<u>[[Account-Level Users]]</u>'''
<br />
|-
|-
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:WellnessIcon.png|right|Health Monitoring]]Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the [[Care Menu|Care Menu]], family and health care providers can [[Logging In|log in]], view data, and set up rules.
|
:* [[Blood Pressure Monitor|Blood Pressure Monitor]]
:<big><big>'''Wellness Devices'''</big></big>
:* [[Glucometer|Glucometer]]
:'''<u>[[Wellness Devices]]</u>'''
:* [[Pulse Oximeter|Pulse Oximeter]]
:'''<u>[[Bluetooth Antenna]]</u>'''
:* [[Weight Scale|Weight Scale]]
:'''<u>[[Blood Pressure Monitor]]</u>'''
:* [[Health Reports|Health Reports]]
:'''<u>[[Glucometer]]</u>'''
:* [[Battery Report|Battery Report]]
:'''<u>[[Pulse Oximeter]]</u>'''
:* [[Telehealth Monitoring - Getting Started|Telehealth Monitoring - Getting Started]]</div>
:'''<u>[[Add a Weight Scale]]</u>'''
:'''<u>[[Ear Thermometer]]</u>'''
<br />
|
:<big><big>'''Inovonics Sensors'''</big></big>
:'''<u>[[Activity Sensors - Getting Started|Activity Monitoring]]</u>'''
:'''<u>[[Inovonics Antenna Installation]]</u>'''
:'''<u>[[Add Inovonics Devices]]</u>'''
:'''<u>[[Attaching a Sensor to a Pressure Mat|Pressure Mat Setup]]</u>'''
:'''<u>[[Door Sensor Installation]]</u>'''
:'''<u>[[Battery Tips for Sensors]]</u>'''
<br />
<br />
|
:<big><big>'''Other ADL Sensors'''</big></big>
:'''<u>[[Z-Stick Configuration]]</u>'''
:'''<u>[[Add Z-Wave Devices]]</u>'''
:'''<u>[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Z-Wave Lamp Module Repeaters]]</u>'''
:'''<u>[[X10 Antenna Installation]]</u>'''
:'''<u>[[Add X10 Devices]]</u>'''
<br />
<br />
<br />
|-
|-
<!--    SETTINGS    -->
|
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Settings and Customizing</big></strong></h2>
:<big><big>'''Safety Precautions'''</big></big>
|-
:'''<u>[[Turning Off the System]]</u>'''
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SettingsIcon.png|right|Settings and Customizing]]Admin-level caregivers can change settings on your loved one's system, for example what buttons are displayed on the menu and in what order, what types of content appears in the slide show, when the screen sleeps, as well as who can send email to your loved one, make video calls, and receive alerts.
:'''<u>[[Packaging and Disposal]]</u>'''
:* [[Touchscreen Main Menu|Touchscreen Main Menu Buttons]]
:'''<u>[[Cleaning Instructions]]</u>'''
:* [[Digital Slide Show|Digital Slide Show Settings]]
:'''<u>[[Safety Precautions]]</u>'''
:* [[Optional Display Settings|Optional Display Settings]]
<br />
:* [[Adding Users, Caregivers and Known Callers|Adding Users, Caregivers and Known Callers]]
|
:* [[Loved Ones|Adding Loved Ones (Residents)]]
:<big><big>'''Troubleshooting'''</big></big>
</div>
:'''<u>[[Troubleshooting Tips]]</u>'''
:'''<u>[[Battery Report]]</u>'''
<br />
<br />
|
:<big><big>'''Requesting Help'''</big></big>
:'''<u>[[Create a New RT Ticket]]</u>'''
:'''<u>[[Add Correspondence to an RT Ticket]]</u>'''
:'''<u>[[Search RT by System ID]]</u>'''
<br />
<br />
|}
|}
    | style="border:1px solid transparent;" |


<!--    MIDDLE COLUMN     -->
    <!--    Quick Links     -->
| style="width:32%; border:1px solid #cedff2; background:#f5faff; vertical-align:top;"|
    | style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
<!--     ASSESSMENT    -->
     {| style="width:100%; vertical-align:top; background:#EFF5FF;"
{| style="width:100%; vertical-align:top; background:#f5faff;"
    | style="padding:2px;" |
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Assessments|Assessments]]</big></strong></h2>
    |-
|-
    | style="color:#000;" | <div style="padding:2px 5px">
| style="color:#000; padding:2px 5px;" | <div>[[File:AssessmentIcon.png|right|Assessments]] Multiple choice questions answered by the loved one can help you know how things are going. Results can be viewed through the care portal, and are e-mailed to you and other caregivers.<br />
[[File:TroubleshootingIcon.png|right|Troubleshooting]]
:* [[Assessments|Assessments]]</div>
'''<big><big><big><big>Quick Links</big></big></big></big>'''<br />
|-
<br />
<!--    MEDICATION REMINDERS    -->
: '''<big><big>[[MediKall]]</big></big>'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Medication Reminders - Overview|Medication Reminders]]</big></strong></h2>
: '''<big><big>[[Video Chat]]</big></big>'''
|-
<br />
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:MedicationIcon.png|right|Medication Reminders]]The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed.
: '''<big><big>[[Analytics]]</big></big>'''
:* [[Medications|Medications]]
: '''<big><big>[[Reports]]</big></big>'''
:* [[Medication Schedules|Medication Schedules]]
<br />
:* [[Medication Reminders|Medication Reminders]]
: '''<big><big>[[Caregiver Check In]]</big></big>'''
:* [[Medication Compliance|Medication Compliance]]
: '''<big><big>[[Care Plan]]</big></big>'''
:* [[Medication Rules|Medication Rules]]
: '''<big><big>[[Care Notes]]</big></big>'''
:* [[Medication Reminders - Overview|Medication Reminders - Overview]]</div>
: '''<big><big>[[Medication]]</big></big>'''
|-
: '''<big><big>[[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big></big>'''
<!--    SMART HOME    -->
<br />
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Smart Home - Overview|Smart Home]]</big></strong></h2>
: '''<big><big>[[Today's Schedule]]</big></big>'''
|-
: '''<big><big>[[Add or Edit Events on Touchscreen|Add or Edit Events]]</big></big>'''
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SmartHomeIcon.png|right|Smart Home]]You can monitor and set rules for safe home features on the system.
: '''<big><big>[[Event Reminders]]</big></big>'''
:* [[Caller ID|Caller ID]]
: '''<big><big>[[Acknowledgments]]</big></big>'''
:* [[Safe Path Lighting|Safe Path Lighting]]
<br />
:* [[Temperature|Temperature]]
: '''<big><big>[[HIPAA]]</big></big>'''
:* [[Smart Home - Overview|Smart Home - Overview]]
[[File:WellnessIcon.png|left|Telehealth Devices]]
</div>
|}
|}
<!--    RIGHT SECTION    -->
| style="width:32%; border:1px solid #cedff2; background:#f5faff; vertical-align:top;"|
<!--    COMMUNICATION    -->
{| style="width:100%; vertical-align:top; background:#f5faff;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Communication Features - Getting Started|Communication and Social Features]]</big></strong></h2>
|-
| style="color:#000; padding:2px 5px;" | <div>[[File:CommunicationIcon.png|right|Communication and Social Features]]You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system.
:* [[Adding Pictures|Adding Pictures]]
:* [[Facebook Picture Feed|Sharing Pictures from Facebook]]
:* [[Calendar|Calendar]]
:* [[Care Coordination Notes|Care Coordination Notes]]
:* [[Letters|Letters]]
:* [[Messages|Messages]]
:* [[Video Chat|Video Chat]]
:* [[Communication Features - Getting Started|Communication Features - Getting Started]]</div>
|-
<!--    RULES    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Rules and Alerts</big></strong></h2>
|-
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:NotificationsIcon.png|left|Rules and Alerts]]Filler text about rules and alerts</div>
|-
<!--    SAFETY PRECAUTIONS AND GENERAL INSTRUCTIONS    -->
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Safety Precautions and Instructions</big></strong></h2>
|-
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SafetyIcon.png|right|Safety Precautions and Instructions]]
:* [[Packaging and Disposal|Packaging and Disposal]]
:* [[Cleaning Instructions|Cleaning Instructions]]
:* [[Safety Precautions|Safety Precautions]]
</div>
|-
|}
|}
<br />
<div style="text-align: right;"><small>'''GC-01-OUM-0070, Rev B'''</small></div>

Latest revision as of 19:09, 12 July 2017

This is the technical guide, intended for the people who set up and manage systems.
It provides an overview to the entire setup process.
System setup includes adding devices, editing users, and adding the system to a network.


General Setup
Steps for Setting Up a System
Tools to Bring to an Installation
Online Care Portal Overview
Touchscreen PINs




Advanced Setup
Network Setup
Touchscreen Calibration
Flash Setup
Set Weather City
Date and Time Settings
Additional System Settings


User Management
Users
User Roles and Privileges
Roles and Privileges Chart
Resident-Level Users
Group-Level Users
Account-Level Users


Wellness Devices
Wellness Devices
Bluetooth Antenna
Blood Pressure Monitor
Glucometer
Pulse Oximeter
Add a Weight Scale
Ear Thermometer


Inovonics Sensors
Activity Monitoring
Inovonics Antenna Installation
Add Inovonics Devices
Pressure Mat Setup
Door Sensor Installation
Battery Tips for Sensors



Other ADL Sensors
Z-Stick Configuration
Add Z-Wave Devices
Z-Wave Lamp Module Repeaters
X10 Antenna Installation
Add X10 Devices




Safety Precautions
Turning Off the System
Packaging and Disposal
Cleaning Instructions
Safety Precautions


Troubleshooting
Troubleshooting Tips
Battery Report



Requesting Help
Create a New RT Ticket
Add Correspondence to an RT Ticket
Search RT by System ID




GC-01-OUM-0070, Rev B