Difference between revisions of "Obsolete Technical Help"

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[[File:SerialCable.jpg|left|Technical Help]]Instructions for technicians and installers responsible for setting up and troubleshooting systems.</div>
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:'''This is the technical guide, intended for the people who set up and manage systems.<br />It provides an overview to the entire setup process.'''
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:System setup includes adding devices, editing users, and adding the system to a network.<br />
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{| style="width:100%; vertical-align:top; background:#eaefef;"
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[System Setup - Getting Started|Setting Up the System]]</big></strong></h2>
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| style="color:#000;" | <div style="padding:2px 5px">[[File:SettingsIcon.png|right|Activity Monitoring]]Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the [[Care Menu|Care Menu]], caregivers can [[Logging In|log in]] to assess activity levels, pin-point specific problems, and determine alert rules.<br />
|
:* [[System Setup - Getting Started|System Setup - Getting Started]]
:<big><big>'''General Setup'''</big></big>
:* [[Steps for Setting Up a System|Steps for Setting Up a System]]
:'''<u>[[Steps for Setting Up a System]]</u>'''
:* [[Tools to Bring to an Installation|Tools to Bring to an Installation]]
:'''<u>[[Tools to Bring to an Installation]]</u>'''
:* [[Media:GC-01-PT-0003-1-RevB-Supported_Hardware_List.pdf|Supported Hardware List]]
:'''<u>[[Online Care Portal Overview]]</u>'''
</div>
:'''<u>[[Touchscreen PINs]]</u>'''
<br />
<br />
<br />
|
:<big><big>'''Advanced Setup'''</big></big>
:'''<u>[[Network Setup]]</u>'''
:'''<u>[[Calibrate Touchscreen|Touchscreen Calibration]]</u>'''
:'''<u>[[Flash Setup]]</u>'''
:'''<u>[[Weather|Set Weather City]]</u>'''
:'''<u>[[Date and Time Settings]]</u>'''
:'''<u>[[System Settings|Additional System Settings]]</u>'''
<br />
|
:<big><big>'''User Management'''</big></big>
:'''<u>[[Users]]</u>'''
:'''<u>[[User Roles and Privileges]]</u>'''
:'''<u>[[Roles and Privileges Chart]]</u>'''
:'''<u>[[Resident-Level Users]]</u>'''
:'''<u>[[Group-Level Users]]</u>'''
:'''<u>[[Account-Level Users]]</u>'''
<br />
|-
|-
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Assessments|Assessments]]</big></strong></h2>
|
|-
:<big><big>'''Wellness Devices'''</big></big>
| style="color:#000; padding:2px 5px;" | <div>[[File:AssessmentIcon.png|right|Assessments]] Multiple choice questions answered by the loved one can help you know how things are going. Results can be viewed through the care portal, and are e-mailed to you and other caregivers.<br />
:'''<u>[[Wellness Devices]]</u>'''
:* [[Assessments|Assessments]]</div>
:'''<u>[[Bluetooth Antenna]]</u>'''
|-
:'''<u>[[Blood Pressure Monitor]]</u>'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Communication Features - Getting Started|Communication and Social Features]]</big></strong></h2>
:'''<u>[[Glucometer]]</u>'''
|-
:'''<u>[[Pulse Oximeter]]</u>'''
| style="color:#000; padding:2px 5px;" | <div>[[File:CommunicationIcon.png|right|Communication and Social Features]]You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system.
:'''<u>[[Add a Weight Scale]]</u>'''
:* [[Communication Features - Getting Started|Communication Features - Getting Started]]
:'''<u>[[Ear Thermometer]]</u>'''
:* [[Adding Pictures|Adding Pictures]]
<br />
:* [[Facebook Picture Feed|Sharing Pictures from Facebook]]
|
:* [[Calendar|Calendar]]
:<big><big>'''Inovonics Sensors'''</big></big>
:* [[Care Coordination Notes|Care Coordination Notes]]
:'''<u>[[Activity Sensors - Getting Started|Activity Monitoring]]</u>'''
:* [[Letters|Letters]]
:'''<u>[[Inovonics Antenna Installation]]</u>'''
:* [[Messages|Messages]]
:'''<u>[[Add Inovonics Devices]]</u>'''
:* [[Video Chat|Video Chat]]</div>
:'''<u>[[Attaching a Sensor to a Pressure Mat|Pressure Mat Setup]]</u>'''
:'''<u>[[Door Sensor Installation]]</u>'''
:'''<u>[[Battery Tips for Sensors]]</u>'''
<br />
<br />
|
:<big><big>'''Other ADL Sensors'''</big></big>
:'''<u>[[Z-Stick Configuration]]</u>'''
:'''<u>[[Add Z-Wave Devices]]</u>'''
:'''<u>[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Z-Wave Lamp Module Repeaters]]</u>'''
:'''<u>[[X10 Antenna Installation]]</u>'''
:'''<u>[[Add X10 Devices]]</u>'''
<br />
<br />
<br />
|-
|-
|
:<big><big>'''Safety Precautions'''</big></big>
:'''<u>[[Turning Off the System]]</u>'''
:'''<u>[[Packaging and Disposal]]</u>'''
:'''<u>[[Cleaning Instructions]]</u>'''
:'''<u>[[Safety Precautions]]</u>'''
<br />
|
:<big><big>'''Troubleshooting'''</big></big>
:'''<u>[[Troubleshooting Tips]]</u>'''
:'''<u>[[Battery Report]]</u>'''
<br />
<br />
|
:<big><big>'''Requesting Help'''</big></big>
:'''<u>[[Create a New RT Ticket]]</u>'''
:'''<u>[[Add Correspondence to an RT Ticket]]</u>'''
:'''<u>[[Search RT by System ID]]</u>'''
<br />
<br />
|}
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| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Users - Getting Started|Users]]</big></strong></h2>
    | style="color:#000;" | <div style="padding:2px 5px">
|-
[[File:TroubleshootingIcon.png|right|Troubleshooting]]
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:PeopleIcon.png|right|Entertainment]] Your loved one's system has many entertainment features, most of which don't require any setup by Caregivers.<br />
'''<big><big><big><big>Quick Links</big></big></big></big>'''<br />
:* [[Users - Getting Started|Users - Getting Started]]
<br />
:* [[Adding Users|Adding Users, Caregivers and Phone People]]
: '''<big><big>[[MediKall]]</big></big>'''
:* [[User Roles|User Roles]]
: '''<big><big>[[Video Chat]]</big></big>'''
</div>
<br />
|-
: '''<big><big>[[Analytics]]</big></big>'''
<!--    ADL DEVICES    -->
: '''<big><big>[[Reports]]</big></big>'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Adding ADL Devices|Adding ADL Devices]]</big></strong></h2>
<br />
|-
: '''<big><big>[[Caregiver Check In]]</big></big>'''
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:ActivityIcon.png|right|Health Monitoring]]Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the [[Care Menu|Care Menu]], family and health care providers can [[Logging In|log in]], view data, and set up rules.
: '''<big><big>[[Care Plan]]</big></big>'''
:* [[Health Monitoring - Getting Started|Health Monitoring - Getting Started]]
: '''<big><big>[[Care Notes]]</big></big>'''
:* [[Blood Pressure Monitor|Blood Pressure Monitor]]
: '''<big><big>[[Medication]]</big></big>'''
:* [[Glucometer|Glucometer]]
: '''<big><big>[[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big></big>'''
:* [[Pulse Oximeter|Pulse Oximeter]]
<br />
:* [[Weight Scale|Weight Scale]]
: '''<big><big>[[Today's Schedule]]</big></big>'''
:* [[Health Reports|Health Reports]]
: '''<big><big>[[Add or Edit Events on Touchscreen|Add or Edit Events]]</big></big>'''
:* [[Battery Report|Battery Report]]</div>
: '''<big><big>[[Event Reminders]]</big></big>'''
|-
: '''<big><big>[[Acknowledgments]]</big></big>'''
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<br />
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Medication Reminders - Getting Started|Medication Reminders]]</big></strong></h2>
: '''<big><big>[[HIPAA]]</big></big>'''
|-
[[File:WellnessIcon.png|left|Telehealth Devices]]
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:MedicationIcon.png|right|Medication Reminders]]The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed.
:* [[Medication Reminders - Getting Started|Medication Reminders - Getting Started]]
:* [[Medications|Medications]]
:* [[Medication Schedules|Medication Schedules]]
:* [[Medication Reminders|Medication Reminders]]
:* [[Medication Compliance|Medication Compliance]]
:* [[Medication Rules|Medication Rules]]</div>
|-
|}
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<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;"><br />Online Care Portal</h3><br />
:[[Online Care Portal Overview|Online Care Portal Overview]]
:[[Account-Level Users|Account-Level Users]]
:[[Resident-Level Users|Resident-Level Users]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Getting Started</h3><br />
:[[Safety Precautions|Safety Precautions]]
:[[Packaging and Disposal|Packaging and Disposal]]
:[[Cleaning Instructions|Cleaning Instructions]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">System Setup</h3><br />
:[[Network Setup|Network Setup]]
:[[Calibrate Touchscreen|Calibrate the Touchscreen]]
:[[Flash Setup|Flash Setup]]
:[[Skype Setup|Skype Setup]]
:[[Date and Time Settings|Date and Time Settings]]
:[[Weather#Setting_the_Weather_City|Set Weather City]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Antenna Setup</h3>
:[[Antenna Installation Tips|Antenna Installation Tips]]
:[[Bluetooth Antenna Configuration|Bluetooth Antenna Configuration]]
:[[Inovonics Antenna Installation|Inovonics (EN4000) Antenna Configuration]]
:[[X10 Antenna Installation|X10 (W800) Antenna Configuration]]
:[[Z-Stick Configuration|Z-Stick Configuration]]
:[[Z-Troller Configuration|Z-Troller Configuration]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">ADL Device Setup</h3>
:[[Add Inovonics Devices|Add Inovonics Devices]]
:[[Add X10 Devices|Add X10 Devices]]
:[[Add Z-Wave Devices|Add Z-Wave Devices]]
:[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Add a Z-Wave Lamp Module as a Repeater on an Existing Network]]
:[[Door Sensor Installation|Door Sensor Installation Tips]]
:[[Attaching a Sensor to a Pressure Mat|Attaching a Sensor to a Pressure Mat]]
:[[Battery Tips for Sensors|Battery Tips for Sensors]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Health Device Setup</h3>
:[[Add a Blood Pressure Monitor|Add a Blood Pressure Monitor]]
:[[Add a Glucometer|Add a Glucometer]]
:[[Add a Pulse Oximeter|Add a Pulse Oximeter]]
:[[Add a Weight Scale|Add a Weight Scale]]<br /><br />
<!-- <h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Medication Device Setup</h3> -->
<!--
:[[Medication Container with Contact Sensor Configuration|Medication Container with Contact Sensor Configuration]]
:[[RxTender Configuration|RxTender Configuration]]<br /><br /> -->
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Troubleshooting</h3>
:[[Troubleshooting Tips|Troubleshooting Tips]]
:[[Skype on Android Devices|Skype on Android Devices]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Network Issues</h3>
:[[Walled Garden|Walled Garden]]<br /><br />
<h3 style="display: inline-block; background:#ffffff; font-weight:bold; border-bottom:2px solid #6093cc; text-align:left; color:#000; padding:0.2em 0.4em;">Request Tracker</h3>
:[[Search RT by System ID|Search by System ID]]
:[[Create a New RT Ticket|Create a New Ticket]]
:[[Add Correspondence to an RT Ticket|Add Correspondence to an RT Ticket]]<br />
<br />
<br />
<div style="text-align: right;"><small>GC-01-OUM-0051 Rev A</small></div>
<div style="text-align: right;"><small>'''GC-01-OUM-0070, Rev B'''</small></div>

Latest revision as of 19:09, 12 July 2017

This is the technical guide, intended for the people who set up and manage systems.
It provides an overview to the entire setup process.
System setup includes adding devices, editing users, and adding the system to a network.


General Setup
Steps for Setting Up a System
Tools to Bring to an Installation
Online Care Portal Overview
Touchscreen PINs




Advanced Setup
Network Setup
Touchscreen Calibration
Flash Setup
Set Weather City
Date and Time Settings
Additional System Settings


User Management
Users
User Roles and Privileges
Roles and Privileges Chart
Resident-Level Users
Group-Level Users
Account-Level Users


Wellness Devices
Wellness Devices
Bluetooth Antenna
Blood Pressure Monitor
Glucometer
Pulse Oximeter
Add a Weight Scale
Ear Thermometer


Inovonics Sensors
Activity Monitoring
Inovonics Antenna Installation
Add Inovonics Devices
Pressure Mat Setup
Door Sensor Installation
Battery Tips for Sensors



Other ADL Sensors
Z-Stick Configuration
Add Z-Wave Devices
Z-Wave Lamp Module Repeaters
X10 Antenna Installation
Add X10 Devices




Safety Precautions
Turning Off the System
Packaging and Disposal
Cleaning Instructions
Safety Precautions


Troubleshooting
Troubleshooting Tips
Battery Report



Requesting Help
Create a New RT Ticket
Add Correspondence to an RT Ticket
Search RT by System ID




GC-01-OUM-0070, Rev B