Difference between revisions of "Obsolete Technical Help"

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__NOTOC__  
 
__NOTOC__  
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{| style="width:75%; background:#eaefef; margin:1.2em 0 6px 0; border:1px solid #a3b0bf;"
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{| style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
| style="width:58%; color:#000;" |
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<!--    Getting Started    -->
<!--    TECHNICAL HELP    -->
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{| style="border:none; background:none;" |
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{| style="vertical-align:top; margin:4px 0 0 0; background:none; width:100%;"
| style="text-align:left; color:#000;" |
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| colspan="3" |<div style="padding:6px 5px"></div>
<div style="font-size:100%; border:none; margin:0; padding:.1em; color:#000;">
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|-
[[File:SerialCable.jpg|left|Technical Help]]This is the technical guide, intended for technicians and installers who are responsible for setting up and supporting systems for clients. It provides an overview to to the entire setup process, and includes steps for setting up user and account information, as well as specific steps for pairing particular peripherals with a system.</div>
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| colspan="3" |
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:'''This is the technical guide, intended for the people who set up and manage systems.<br />It provides an overview to the entire setup process.'''
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:System setup includes adding devices, editing users, and adding the system to a network.<br />
{| style="width: 75%; margin:4px 0 0 0; background:none; border-spacing: 0px;"
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<br />
<!--    SYSTEM SETUP    -->
 
| style="width:32%; border:1px solid #cedff2; background:#eaefef; vertical-align:top; color:#000;" |
 
{| style="width:100%; vertical-align:top; background:#eaefef;"
 
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[System Setup - Getting Started|Setting Up the System]]</big></strong></h2>
 
 
|-
 
|-
| style="color:#000;" | <div style="padding:2px 5px">[[File:SettingsIcon.png|right|System Setup]]
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|
:<span style="font-weight:bold; font-style:italic;">General Setup Info</span><br />
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:<big><big>'''General Setup'''</big></big>
:* [[Steps for Setting Up a System|Steps for Setting Up a System]]
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:'''<u>[[Steps for Setting Up a System]]</u>'''
:* [[Tools to Bring to an Installation|Tools to Bring to an Installation]]
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:'''<u>[[Tools to Bring to an Installation]]</u>'''
:* [[Media:SupportedHardwareList.pdf|Supported Hardware List]]
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:'''<u>[[Online Care Portal Overview]]</u>'''
:* [[Online Care Portal Overview|Online Care Portal Overview]]<br />
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:'''<u>[[Touchscreen PINs]]</u>'''
:<span style="font-weight:bold; font-style:italic;">Some Specific Setup Steps</span><br />
+
<br />
:* [[Network Setup|Network Setup]]
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<br />
:* [[Calibrate Touchscreen|Calibrate the Touchscreen]]
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<br />
:* [[Flash Setup|Flash Setup]]
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|
:* [[Skype Setup|Skype Setup]]
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:<big><big>'''Advanced Setup'''</big></big>
:* [[Date and Time Settings|Date and Time Settings]]
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:'''<u>[[Network Setup]]</u>'''
:* [[Weather#Setting_the_Weather_City|Set Weather City]]
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:'''<u>[[Calibrate Touchscreen|Touchscreen Calibration]]</u>'''
:* [[System Settings|Additional System Settings]]
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:'''<u>[[Flash Setup]]</u>'''
</div>
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:'''<u>[[Weather|Set Weather City]]</u>'''
 +
:'''<u>[[Date and Time Settings]]</u>'''
 +
:'''<u>[[System Settings|Additional System Settings]]</u>'''
 +
<br />
 +
|
 +
:<big><big>'''User Management'''</big></big>
 +
:'''<u>[[Users]]</u>'''
 +
:'''<u>[[User Roles and Privileges]]</u>'''
 +
:'''<u>[[Roles and Privileges Chart]]</u>'''
 +
:'''<u>[[Resident-Level Users]]</u>'''
 +
:'''<u>[[Group-Level Users]]</u>'''
 +
:'''<u>[[Account-Level Users]]</u>'''
 +
<br />
 
|-
 
|-
<!--    TROUBLESHOOTING    -->
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|
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Troubleshooting</big></strong></h2>
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:<big><big>'''Wellness Devices'''</big></big>
|-
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:'''<u>[[Wellness Devices]]</u>'''
| style="color:#000; padding:2px 5px;" | <div>[[File:TroubleshootingIcon.png|right|Troubleshooting]]
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:'''<u>[[Bluetooth Antenna]]</u>'''
:<span style="font-weight:bold; font-style:italic;">Tips and Suggestions</span><br />
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:'''<u>[[Blood Pressure Monitor]]</u>'''
:* [[Antenna Installation Tips|Antenna Installation Tips]]
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:'''<u>[[Glucometer]]</u>'''
:* [[Battery Tips for Sensors|Battery Tips for Sensors]]
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:'''<u>[[Pulse Oximeter]]</u>'''
:* [[Door Sensor Installation|Door Sensor Installation Tips]]
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:'''<u>[[Add a Weight Scale]]</u>'''
:* [[Walled Garden|Network - Walled Garden]]
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:'''<u>[[Ear Thermometer]]</u>'''
:* [[Troubleshooting Tips|Troubleshooting Tips]]
+
<br />
:* [[Turning Off the System|Turning Off the System]]
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|
:<span style="font-weight:bold; font-style:italic;">Requesting Help with Request Tracker</span><br />
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:<big><big>'''Inovonics Sensors'''</big></big>
:* [[Search RT by System ID|Search by System ID]]
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:'''<u>[[Activity Sensors - Getting Started|Activity Monitoring]]</u>'''
:* [[Create a New RT Ticket|Create a New Ticket]]
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:'''<u>[[Inovonics Antenna Installation]]</u>'''
:* [[Add Correspondence to an RT Ticket|Add Correspondence to an RT Ticket]]
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:'''<u>[[Add Inovonics Devices]]</u>'''
</div>
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:'''<u>[[Attaching a Sensor to a Pressure Mat|Pressure Mat Setup]]</u>'''
|-
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:'''<u>[[Door Sensor Installation]]</u>'''
<!--    SAFETY PRECAUTIONS AND GENERAL INSTRUCTIONS    -->
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:'''<u>[[Battery Tips for Sensors]]</u>'''
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>Safety Precautions and Instructions</big></strong></h2>
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<br />
|-
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<br />
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:SafetyIcon.png|right|Safety Precautions and Instructions]]
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|
:* [[Packaging and Disposal|Packaging and Disposal]]
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:<big><big>'''Other ADL Sensors'''</big></big>
:* [[Cleaning Instructions|Cleaning Instructions]]
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:'''<u>[[Z-Stick Configuration]]</u>'''
:* [[Safety Precautions|Safety Precautions]]
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:'''<u>[[Add Z-Wave Devices]]</u>'''
</div>
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:'''<u>[[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Z-Wave Lamp Module Repeaters]]</u>'''
 +
:'''<u>[[X10 Antenna Installation]]</u>'''
 +
:'''<u>[[Add X10 Devices]]</u>'''
 +
<br />
 +
<br />
 +
<br />
 
|-
 
|-
 +
|
 +
:<big><big>'''Safety Precautions'''</big></big>
 +
:'''<u>[[Turning Off the System]]</u>'''
 +
:'''<u>[[Packaging and Disposal]]</u>'''
 +
:'''<u>[[Cleaning Instructions]]</u>'''
 +
:'''<u>[[Safety Precautions]]</u>'''
 +
<br />
 +
|
 +
:<big><big>'''Troubleshooting'''</big></big>
 +
:'''<u>[[Troubleshooting Tips]]</u>'''
 +
:'''<u>[[Walled Garden]]</u>'''
 +
:'''<u>[[Battery Report]]</u>'''
 +
<br />
 +
<br />
 +
|
 +
:<big><big>'''Requesting Help'''</big></big>
 +
:'''<u>[[Create a New RT Ticket]]</u>'''
 +
:'''<u>[[Add Correspondence to an RT Ticket]]</u>'''
 +
:'''<u>[[Search RT by System ID]]</u>'''
 +
<br />
 +
<br />
 
|}
 
|}
 +
    | style="border:1px solid transparent;" |
  
<!--    RIGHT COLUMN     -->
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    <!--    Quick Links     -->
| style="width:32%; border:1px solid #cedff2; background:#eaefef; vertical-align:top;"|
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    | style="width:30%; border:1px solid #cedff2; background:#EFF5FF; vertical-align:top;"|
<!--     Middle Column-->
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     {| style="width:100%; vertical-align:top; background:#EFF5FF;"
{| style="width:100%; vertical-align:top; background:#eaefef;"
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     | style="padding:2px;" |
 
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    |-
<!--     ADL DEVICES    -->
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    | style="color:#000;" | <div style="padding:2px 5px">
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Activity Sensors - Getting Started|Adding ADL Devices]]</big></strong></h2>
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[[File:TroubleshootingIcon.png|right|Troubleshooting]]
|-
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'''<big><big><big><big>Quick Links</big></big></big></big>'''<br />
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:ActivityIcon.png|right|Activity Sensors]]
+
<br />
:* [[Activity Sensors - Getting Started|Activity Sensors - Getting Started]]
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: '''<big><big>[[MediKall]]</big></big>'''
:<span style="font-weight:bold; font-style:italic;">Inovonics</span><br />
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: '''<big><big>[[Video Chat]]</big></big>'''
:* [[Inovonics Antenna Installation|Inovonics (EN4000) Antenna Configuration]]
+
<br />
:* [[Add Inovonics Devices|Add Inovonics Devices]]
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: '''<big><big>[[Analytics]]</big></big>'''
:<span style="font-weight:bold; font-style:italic;">Z-Wave</span>
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: '''<big><big>[[Reports]]</big></big>'''
:* [[Z-Stick Configuration|Z-Stick Configuration]]
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<br />
:* [[Z-Troller Configuration|Z-Troller Configuration]]
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: '''<big><big>[[Caregiver Check In]]</big></big>'''
:* [[Add Z-Wave Devices|Add Z-Wave Devices]]
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: '''<big><big>[[Care Plan]]</big></big>'''
:* [[Add a Z-Wave Lamp Module as a Repeater on an Existing Network|Add a Z-Wave Lamp Module as a Repeater on an Existing Network]]
+
: '''<big><big>[[Care Notes]]</big></big>'''
:<span style="font-weight:bold; font-style:italic;">X10</span>
+
: '''<big><big>[[Medication]]</big></big>'''
:* [[X10 Antenna Installation|X10 (W800) Antenna Configuration]]
+
: '''<big><big>[[Wellness Notifications and Acknowledgements|Wellness Notifications]]</big></big>'''
:* [[Add X10 Devices|Add X10 Devices]]
+
<br />
:<span style="font-weight:bold; font-style:italic;">Other</span>
+
: '''<big><big>[[Today's Schedule]]</big></big>'''
:* [[Attaching a Sensor to a Pressure Mat|Attaching a Sensor to a Pressure Mat]]
+
: '''<big><big>[[Add or Edit Events on Touchscreen|Add or Edit Events]]</big></big>'''
:* [[Battery Tips for Sensors|Battery Tips for Sensors]]
+
: '''<big><big>[[Event Reminders]]</big></big>'''
:* [[Battery Report|Battery Report]]
+
: '''<big><big>[[Acknowledgments]]</big></big>'''
</div>
+
<br />
|-
+
: '''<big><big>[[HIPAA]]</big></big>'''
 
+
[[File:WellnessIcon.png|left|Telehealth Devices]]
<!--    HEALTH DEVICES    -->
 
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Health Devices|Adding Health Devices]]</big></strong></h2>
 
|-
 
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:WellnessIcon.png|right|Telehealth Devices]]
 
:* [[Health Devices - Getting Started|Health Devices - Getting Started]]
 
:* [[Bluetooth Antenna Configuration|Bluetooth Antenna Configuration]]
 
:* [[Add a Blood Pressure Monitor|Add a Blood Pressure Monitor]]
 
:* [[Add a Glucometer|Add a Glucometer]]
 
:* [[Add a Pulse Oximeter|Add a Pulse Oximeter]]
 
:* [[Add a Weight Scale|Add a Weight Scale]]
 
:* [[Battery Report|Battery Report]]</div>
 
|-
 
<!--    USERS    -->
 
| style="padding:2px;" | <h2 style="margin:3px; background:#cedff2; font-size:120%; font-weight:bold; border:1px solid #a3b0bf; text-align:left; color:#000; padding:0.2em 0.4em;"><strong><big>[[Users - Getting Started|Users]]</big></strong></h2>
 
|-
 
| style="color:#000; padding:2px 5px 5px;" | <div>[[File:PeopleIcon.png|right|Users]]
 
:* [[Users - Getting Started|Users - Getting Started]] (Adding Users, Phone People and Caregivers)
 
:* User Roles:
 
::* [[Roles and Privileges Chart|User Roles and Privileges Chart]]
 
::* [[User Roles and Privileges|User Roles Defined]]
 
::* [[Group-Level Users|Group-Level Users]]
 
::* [[Account-Level Users|Account-Level Users]]
 
::* [[Resident-Level Users|Resident-Level Users]]
 
</div>
 
|-
 
 
|}
 
|}
 
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<br />
 
<br />
<div style="text-align: right;"><small>GC-01-OUM-0070 Rev A</small></div>
+
<div style="text-align: right;"><small>'''GC-01-OUM-0070, Rev B'''</small></div>

Revision as of 17:34, 28 October 2014

This is the technical guide, intended for the people who set up and manage systems.
It provides an overview to the entire setup process.
System setup includes adding devices, editing users, and adding the system to a network.


General Setup
Steps for Setting Up a System
Tools to Bring to an Installation
Online Care Portal Overview
Touchscreen PINs




Advanced Setup
Network Setup
Touchscreen Calibration
Flash Setup
Set Weather City
Date and Time Settings
Additional System Settings


User Management
Users
User Roles and Privileges
Roles and Privileges Chart
Resident-Level Users
Group-Level Users
Account-Level Users


Wellness Devices
Wellness Devices
Bluetooth Antenna
Blood Pressure Monitor
Glucometer
Pulse Oximeter
Add a Weight Scale
Ear Thermometer


Inovonics Sensors
Activity Monitoring
Inovonics Antenna Installation
Add Inovonics Devices
Pressure Mat Setup
Door Sensor Installation
Battery Tips for Sensors



Other ADL Sensors
Z-Stick Configuration
Add Z-Wave Devices
Z-Wave Lamp Module Repeaters
X10 Antenna Installation
Add X10 Devices




Safety Precautions
Turning Off the System
Packaging and Disposal
Cleaning Instructions
Safety Precautions


Troubleshooting
Troubleshooting Tips
Walled Garden
Battery Report



Requesting Help
Create a New RT Ticket
Add Correspondence to an RT Ticket
Search RT by System ID




GC-01-OUM-0070, Rev B
Retrieved from "https://help.grandcare.com/index.php?title=Obsolete_Technical_Help&oldid=5593"