Search results

Preparing a System for a New Customer
...archive the old account. Proper backup and disabling the account ensures it's archived properly. # Navigate to the [[Account]] on the [[Care Portal]]

422 bytes (65 words) - 21:07, 8 September 2017
Online Care Portal
...iple_Accounts.png|right|400px|thumb|frame|The Dashboard of the Online Care Portal - for an Admin-Level User]] ...or communicating with the resident. Because the Care Portal is web-based, it can be used on any Internet-connected device, e.g. a PC, laptop, tablet or

2 KB (312 words) - 15:18, 28 July 2017
Group Check-in
...pressing it during a designated time range each day. Using the Online Care Portal, the community's care staff can see who has and has not checked in, and fol * Login to the [[Online Care Portal|Online Care Portal]]

3 KB (477 words) - 16:10, 1 October 2018
Care Notes
..._carenotes.png|400px|thumb|right|frame|Care Coordination Notes on the Care Portal]] :<big>'''From the Online Care Portal, Account Screen'''</big>

2 KB (387 words) - 18:37, 12 September 2017
Weather
...one to get current weather conditions and a 5-day forecast on the system. It's also easy for remote caregivers to check the weather for their loved ones # [[Logging In|Log in to the Online Care Portal]]

2 KB (253 words) - 15:39, 19 September 2017
Personal Nostalgia
...onalized nostalgia events. This is not only fun to see on the touchscreen, it may also help people with memory problems stay oriented. Just select your t # Log in to the [[Online Care Portal|Online Care Portal]]

775 bytes (120 words) - 16:14, 5 January 2018
Battery Reporting
...y Internet-connected computer through the [[Online Care Portal|Online Care Portal]]. You can also check the battery levels directly from the touchscreen. You ...w Touchscreen|Show Touchscreen]] from the [[Online Care Portal|Online Care Portal]].

2 KB (234 words) - 16:41, 8 September 2017
Community Messages
...e appears as a pop-up on the Residents' screens, and remains visible until it's acknowledged by the Resident. '''Note: You do not access Community Messag * Log in to the [[Online Care Portal]]

1 KB (233 words) - 16:37, 20 December 2017
Troubleshooting Tips
# Is the outlet always active, or can it be turned on and off with a wall switch? (Not recommended. If this is the c # If nothing comes up, it seems like the computer crashed, we'll get another one out to you right awa

2 KB (386 words) - 14:23, 11 September 2018
Pulse Oximeter
Caregivers can log onto the [[Online Care Portal]] to view [[Reports]] and to set up custom [[Wellness Notifications and Ack '''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledg

4 KB (563 words) - 22:01, 8 September 2017
Glucometer
Caregivers can log onto the [[Online Care Portal|Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifi ...the Touchscreen, or manually through the [[Online Care Portal|Online Care Portal]]. 

4 KB (675 words) - 20:23, 8 September 2017
Mobile
...aregivers can now be even closer to their GrandCare touchscreen user. With it, you can: * Type a message on your iPhone and make it appear on the GrandCare touchscreen

4 KB (640 words) - 20:01, 9 July 2019
Ear Thermometer
...cate wirelessly with the system. Caregivers can log onto the [[Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifi Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledg

3 KB (532 words) - 21:49, 30 July 2018
Away Mode
...void a flurry of spurious alerts, you can put the system into “Away Mode.” It silences text, email and phone call alerts when the resident is away from h ...e is especially useful in communities which utilize [[Group Check-in]], as it excludes Away Mode accounts from the list of accounts who failed to check i

1 KB (205 words) - 19:20, 11 July 2017
Caregivers
::#Click Users in the Online Care Portal ...sent to the system, to identify the sender. Click on the picture to change it by uploading a photo from your computer. 

1 KB (234 words) - 17:26, 26 July 2017
Safe Path Lighting
...into the lamp module, then plug the lamp module into an electrical outlet. It receives signals from the system. You can issue a direct command to turn th ...that the lamp module is plugged into a working electrical outlet, and that it is not an outlet that is operated by a switch. Plug a nightlight or lamp in

4 KB (674 words) - 16:09, 31 August 2017
Medications
...s to the system, so that the system can remind them when it's time to take it. You can [[Medication Rules|set rules]] to notify you or other caregivers b ..., it requires a [[Users - Getting Started|user account for the Online Care Portal]]. 

5 KB (871 words) - 20:27, 1 October 2018
Antenna Installation Tips
...ibutor (whichever email is on the account's distributor in the Online Care Portal) to let you know when there are problems with the configuration of the ante Is the row highlighted in green? Then it should be fine. 

3 KB (453 words) - 16:08, 8 September 2017
Wellness and Telehealth
.... And it can alert caregivers if the readings have–or have not–been taken. It can also alert caregivers if the readings are problematic.</td></tr> ...using the [[Care Menu|Care Menu]], accessed through the [[Care Portal|Care Portal]]. They can [[Logging In|log in]], view data, access graphs and reports, an

2 KB (361 words) - 16:11, 1 October 2018
Music Programs
It's easy for Residents to listen to streaming music, right from the touchscre # From [[Online Care Portal|Online Care Portal]], open the [[Care Menu]]

3 KB (486 words) - 21:18, 21 July 2017
Dashboard Overview
...een, to see an emulation of what the Resident's screen looks like, and use it as if you were the Resident - Just click the Show Touchscreen button. ...out the Account's Dashboard page. See the [[Online Care Portal|Online Care Portal Overview page]] for access to more in-depth help on each of the Dashboard's

2 KB (280 words) - 16:52, 19 July 2017
Obsolete Flash Setup
After Flash is installed, the button text will change to "Reinstall Flash." It does no harm to reinstall Flash. * [[Logging In|Log in to the Online Care Portal]]

997 bytes (153 words) - 18:59, 12 July 2017
Wellness Notifications and Acknowledgements
:# Log into the [[Online Care Portal|Online Care Portal]] and open the [[Care Menu|Care Menu]]. ...he type of notification you would like sent, and the person you would like it sent to. When complete, click "Finish" to save the notification.

6 KB (980 words) - 21:05, 20 September 2017
Main Page
...System|Setting Up Your New System]]''' - Set up your touchscreen and power it on in 4 easy steps |[[File:CaregiverIcon90.jpg|left|Care Portal]]'''[[Care Portal|Care Portal]]''' - Using the caregiver and family features <br style="clear:both;"

4 KB (500 words) - 15:17, 30 July 2018
Blood Pressure Monitor
Caregivers can log onto the [[Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifi '''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledg

4 KB (677 words) - 16:07, 18 February 2019
Facebook Photo Feed
...[[Adding Photos|add digital photos]] to your loved one's system directly. It's also possible to send selected photo albums to the system from your Faceb * [[Logging In|Log in to the Online Care Portal]]

2 KB (348 words) - 15:24, 26 July 2017
Call Lists
You can create multiple call lists, if it makes sense to contact different people in one situation, such as neighbors ...Even if there is no acknowledgement, it will stop at the end of the list. It is possible to include a 24-hour call center number in the list, if you wan

3 KB (622 words) - 17:00, 8 September 2017
Medication Schedules
...system, so that the system can remind the resident when it's time to take it. You can [[Medication Rules|set rules]] to notify you or other caregivers b ..., it requires a [[Users - Getting Started|user account for the Online Care Portal]]. 

6 KB (1,092 words) - 20:42, 8 September 2017
Bed and Chair Sensors
...ached by wires. Attach the sensor to the bed frame, being careful to place it where the wires won't tangle with the resident's feet. ...under a cushion. Instead, place the mat on top of the cushions, but cover it with a blanket or quilt for the resident's comfort. The sensor can be tucke

5 KB (999 words) - 20:52, 28 August 2017
Messages
Sometimes it's useful to send very brief messages or brief reminders to your loved one. * [[Logging In|Log in to the Online Care Portal]]

4 KB (601 words) - 18:26, 20 July 2017
Users
...eople who are authorized to log in to the [[Online Care Portal|Online Care Portal]]. The [[User Roles|User Role]] assigned to a user's account determines the ::It is a recommended best practice that each Account have only one Account Admi

5 KB (896 words) - 20:28, 18 September 2017
Add Z-Wave Devices
* Press the blue-ringed button on the stick for two seconds to put it in ''Delete Mode'' – rapid blink (On the Gen 5 Z-Stick the LED will blink * At the first device, press the button on the device to delete it from the stick. Do this even if you have not added the device to the stick

2 KB (388 words) - 18:05, 10 December 2018
Wellness Devices
Caregivers can log onto the [[Online Care Portal]] to view Health Readings, and setup custom [[Wellness Notifications and Ac ::Once the reading has been taken, it will be sent to the system automatically. 

4 KB (584 words) - 20:02, 25 August 2017
Obsolete Main Page
...etup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps''' '''<big><big>Online Care Portal</big></big>''' 

5 KB (797 words) - 16:56, 11 July 2017
Weight Scale
Caregivers can log onto the [[Online Care Portal]] to view [[Reports|Health Reports]] and to set up custom [[Wellness Notifi '''Once the reading has been taken, it will be sent to the system automatically, and a wellness reading acknowledg

3 KB (555 words) - 18:21, 20 September 2017
Adding Photos
::#Open the Care Menu from the Online Care Portal ...ve title or phrase. In "Add/Edit Photos," select the "Rename Photos" link. It's nice to have a descriptive caption to accompany a photo in the slide show

3 KB (420 words) - 18:54, 30 November 2018
Phone People
Phone People are used by the system in two ways. First, it is the list of people who are allowed to have video chats with the Resident ::#Open the Care Menu from the Online Care Portal

1 KB (193 words) - 20:56, 31 July 2017
Caller ID
...iece of hardware to the system, a USB Caller-ID USRobotics 56K V.92 Modem. It can be plugged into any open USB port on the system. * [[Logging In|Log in to the Online Care Portal]]

3 KB (635 words) - 15:05, 16 August 2017
On-Screen Action Button
...egiver to call at their convenience. Another option could be "Help!" where it means emergency assistance is needed. * [[Logging In|Log in to the Online Care Portal]]

4 KB (784 words) - 16:13, 19 July 2017
Internal Ngh:Sandbox
* [[Logging In|Log in to the Online Care Portal]] * Wait while it pairs - you will see a "Success" message when it is complete 

5 KB (740 words) - 18:40, 10 July 2017
Add X10 Devices
In order for the device to send readings to the system, it must be configured on the system. * [[Logging In|Log in to the Online Care Portal]]

2 KB (339 words) - 15:15, 21 July 2017
Action Buttons
The simplest type of sensor is the action button or pendant. It is a device with a button that can be pushed at any time. These devices can * [[Logging In|Log in to the Online Care Portal]]

4 KB (622 words) - 15:27, 28 July 2017
Medication Compliance
* [[Logging In|Log in to the Online Care Portal]] ...prevent your loved one from being prompted to take a discontinued med, and it will give you a more accurate picture of the compliance history for that me

2 KB (232 words) - 20:33, 8 September 2017
Touchscreen and Social Features
<tr><td valign="top">[[File:CommunicationIcon.png|left|Care Portal]]</td> ...d it to mom right from your smartphone. How about a fun YouTube video? Put it right on the GrandCare touchscreen. Then send a message to tell your loved

3 KB (520 words) - 18:46, 27 July 2018
New Main Page
...tyle="font-size:50%;"> We've changed the look of our main help page. Check it out!</div> ...; ● [[Logging In|Learn how Caregivers log in to the online care portal...]] 

6 KB (901 words) - 15:52, 29 August 2013
Obsolete Help For Caregivers
...rt Setup|Quick Start Setup]]''' - </big> Set up your touchscreen and power it on in '''four easy steps'''. :<big><big><big>'''Care Portal'''</big></big></big>

5 KB (803 words) - 18:36, 12 July 2017
Medication Reminders
...his time, along with a picture, the dose, and instructions for how to take it. The reminders will display at the start of a [[Medication Schedules|schedu If you would like an optional alert sound to accompany the reminder when it first displays, select one in the Reminder Options window. To set the Remin

3 KB (417 words) - 20:35, 8 September 2017
Obsolete Main Page 2
...tyle="font-size:50%;"> We've changed the look of our main help page. Check it out!</div> ...; ● [[Logging In|Learn how Caregivers log in to the online care portal...]] 

7 KB (993 words) - 15:48, 12 July 2017
Door Sensors
...two magnets are touching, or very nearly touching when the door is closed. It is important to mount the sensor parts in such a way that they won't easily * [[Logging In|Log in to the Online Care Portal]]

4 KB (764 words) - 20:16, 24 August 2017
Care Plan
Caregivers can add, edit, or remove services from the online care portal or from the touchscreen. ...00px|thumb|right|frame|Adding a new Care Plan Service from the online Care Portal]]

5 KB (919 words) - 18:11, 6 September 2018

Search results

Navigation menu

Search