Obsolete Technical Help

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Technical Help
Instructions for technicians and installers responsible for setting up and troubleshooting systems.

Activity Monitoring

Activity Monitoring
Unobtrusive activity of daily living monitoring sensors or action buttons report wirelessly to the system located in the residence. Through the Care Menu, caregivers can log in to assess activity levels, pin-point specific problems, and determine alert rules.

Assessments

Assessments
Multiple choice questions answered by the loved one can help you know how things are going. Results can be viewed through the care portal, and are e-mailed to you and other caregivers.

Communication and Social Features

Communication and Social Features
You can send personal photos, videos, messages, emails, and set up appointment reminders for your loved one, or setup a Facebook feed with specified photo albums. One-button video chat (utilizing Skype) lets you easily connect the generations. Your loved one receives these communications on the touchscreen system.

Entertainment

Entertainment
Your loved one's system has many entertainment features, most of which don't require any setup by Caregivers.

Health Monitoring

Health Monitoring
Telehealth devices such as weight scale, pulse oximeter, glucometer and blood pressure monitor wirelessly record readings and store them on the system located in the residence. Through the Care Menu, family and health care providers can log in, view data, and set up rules.

Medication Reminders

Medication Reminders
The system can prompt your loved one when it is time take medications, with instructions and a picture of the exact medication to be taken, and can contact you or your loved one if medications haven't been accessed.

Rules and Alerts - Getting Started

Rules and Alerts
Caregivers can designate rules as to when and how to be notified about unusual activity in the residence. Rules can be set for activity sensors, health devices, medication compliance, and weather. Alerts can be in many forms, including phone calls, text messages, emails, and on-screen messages.

Safety Precautions and Instructions

Settings and Customizing

Settings and Customizing
Admin-level caregivers can change settings on your loved one's system, for example what buttons are displayed on the menu and in what order, what types of content appears in the slide show, when the screen sleeps, as well as who can send email to your loved one, make video calls, and receive alerts.

Smart Home

Smart Home
You can monitor and set rules for safe home features on the system.


Online Care Portal


Online Care Portal Overview
Account-Level Users
Resident-Level Users

Getting Started


Steps for Setting Up a System
Tools to Bring to an Installation
Supported Hardware List
Safety Precautions
Packaging and Disposal
Cleaning Instructions

System Setup


Network Setup
Calibrate the Touchscreen
Flash Setup
Skype Setup
Date and Time Settings
Set Weather City

Antenna Setup

Antenna Installation Tips
Bluetooth Antenna Configuration
Inovonics (EN4000) Antenna Configuration
X10 (W800) Antenna Configuration
Z-Stick Configuration
Z-Troller Configuration

ADL Device Setup

Add Inovonics Devices
Add X10 Devices
Add Z-Wave Devices
Add a Z-Wave Lamp Module as a Repeater on an Existing Network
Door Sensor Installation Tips
Attaching a Sensor to a Pressure Mat
Battery Tips for Sensors

Health Device Setup

Add a Blood Pressure Monitor
Add a Glucometer
Add a Pulse Oximeter
Add a Weight Scale

Troubleshooting

Troubleshooting Tips
Skype on Android Devices

Network Issues

Walled Garden

Request Tracker

Search by System ID
Create a New Ticket
Add Correspondence to an RT Ticket


GC-01-OUM-0051 Rev A